Ciara French
Milford,KS
Summary
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
9
9
years of professional experience
Work History
Field Technician
DIRECTV
01.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Enacted successful repairs by applying technical skills and operations knowledge.
Merchandiser
Keurig/Dr. Pepper
01.2021 - 12.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Department Manager
Wal-Mart
03.2016 - 12.2021
- Drove sales in department from previous year by $30,000
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
INFORMATION TECHNOLOGY
Fort Hays State University
Hays, KS12-2025
ASSOCIATES - SCIENCE
Cloud County Community College
05.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Conflict resolution
- Clear communication
- Positive attitude
Awards
- Received Safety Award at DIRECTV for Quarter 1, 2024.
- Received Tech of the Quarter at DIRECTV for Quarter 2, 2024.
- Phi Theta Kappa
- Presidential Honors List
Timeline
Field Technician
DIRECTV
01.2023 - Current
Merchandiser
Keurig/Dr. Pepper
01.2021 - 12.2022
Department Manager
Wal-Mart
03.2016 - 12.2021
INFORMATION TECHNOLOGY
Fort Hays State University
ASSOCIATES - SCIENCE
Cloud County Community College
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