CIARA GARNER

Works as a part of PIP case management team to assist youth and their families by providing transportation to assigned destinations, observing and reporting youth’s action and interactions during family visits, and offering mentoring and support in various areas of positive youth development. Responsible for maintaining youth and family records by completing required visitation records and assist with file maintenance.

• Performs office duties such as printing, copying, faxing, scanning, and direct mail.
• Completes filing for the legal case management team.
• Assists with prepping for utilization reviews, AAA, and COA.
• Data entry regarding the AAPI.
• Supervises parent-child interaction where appropriate. Able to observe and report the actions and interactions of the youth and families while with them. While driving/escorting agency youth/or youth family from home to an agency-designated site, able to ensure appropriate structure and boundaries between children and adult's and provide appropriate limits.
• Keeps accurate and complete DCFS Visitation Records that includes information related to family visits.
• Supervises youth’s children during psychiatric and psychological evaluations, court ordered parent-child visits, and in-person agency staffings.
• Participates in youth recreational activities and outings by performing childcare, food preparation and assist with leading activities.
• Maintains client data using the Evolv system.
• Performs closed case data entry in Chicago Record Management System
• Provided emotional support and guidance to individuals in crisis situations.
• Participates in client intake meetings between UCAN and DCFS.
• Occasional fill in for clerical and executive duties which includes door monitoring, check distributions, transferring calls and opening and closing the facility.

• Followed up with insurance carriers to address and rectify denied claims.
• Kept watchful eye on physician expiration dates and contacted practitioners to inform when such dates were near.
• Maintained positive working relationship with fellow staff and management.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Provide quality check on the provider enrollment data and inserted application information into claims processing systems.
• Followed CMS requirements as well as HIPPA to provide quality service.

• Scheduled and confirmed appointments.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Protect each patient’s information while following HIPPA protocol.
• Answering incoming calls about scheduling vaccinations of information pertaining to
  Covid-19.
• Exceeded company productivity standards on consistent basis.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Prepared and prioritized calendars and correspondence.
• Answered phones to direct callers, schedule appointments and provide general office information.
• Answered and routed telephone calls and took messages.
• Drafted agendas, meeting notes and other documents to enhance collaborative process.
• Directed customer communication to appropriate department personnel.
• Generated office correspondence and reports.

• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Managed unit call reception and routed calls to correct department.
• Conducted patient intake interviews to collect medical information and insurance details.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Made outbound calls to obtain account information.
• Documented and responded to incoming correspondences to address questions.

• Planned, organized, facilitated and promoted diverse recreational programs.
• Consulted with staff and other professionals to discuss activities.
• Interacted with patients and families by addressing questions and concerns.
• Utilized skills to interact with all children including those with physical as well as mental challenges.
• Planned, organized, facilitated and promoted diverse recreational programs.