Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ciara Goines

Princeton,NJ

Summary

As an organized and diligent professional, I am enthusiastic about leveraging my time management and organizational proficiencies across diverse work settings. I am currently in search of entry-level opportunities to cultivate my skills while contributing to the advancement of the company. I am a motivated individual who embraces challenges and excels in manual labor, organizing meetings, and effective communication. I am prepared to offer valuable contributions to a dynamic team and am poised to enact a positive influence.

Overview

12
12
years of professional experience

Work History

Assistant Property Manager/Management Coordinator

Piazza and Associates Inc.
Princeton, NJ
06.2023 - Current
  • Managed nine Homeowner Associations, comprising of both single family homes and condominiums, as well as five affordable housing properties, with a total of approximately 1,140 homes.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Developed and circulated community-wide email campaigns for diverse properties, alongside sending a range of letters through postal mail.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Coordinated with the maintenance department and contractors to monitor building maintenance and repairs, ensuring completion of tasks.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Efficiently managed multiple clubhouses, organizing and executing a wide range of successful events.
  • Coordinated and managed the activities of five senior leaders.

Human Resources Assistant II

Amazon
Robbinsville, NJ
09.2014 - 06.2023
  • Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
  • Researched employee relations issues and conducted meetings with employees, supervisors, and management.
  • Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
  • Enter and review associate data within HRIS and payroll systems timely and accurately
  • Prepares reports form multiple data bases (pivot tables, Vlookup, etc.)
  • Provide subject matter expertise to associates and leadership on people practices, systems, and resources
  • Investigate terminations by deep diving, gathering information, and uploading information to database for senior site leaders
  • Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
  • Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
  • Draft and distribute communications to associates and leaders
  • Plan, coordinate and implement associate activities that create an inclusive environment
  • Maintain records and files using Onbase
  • Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

Sales Associate

Sam's Club
Princeton Junction, NJ
07.2012 - 09.2014
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.

Skills

  • Office Administration
  • Database Management
  • Data Entry
  • Microsoft Office Suite
  • Mail handling
  • Business Correspondence
  • Payroll (Kronos Mytime) and benefits administration
  • Compensation and payroll
  • Senior leadership support
  • High-energy attitude
  • Problem-solving abilities
  • Assessing performance
  • Understanding of HR policies
  • Administrative skills
  • Supervision & Leadership
  • Friendly, positive attitude
  • Customer service
  • Reliable & trustworthy
  • Termination Investigation/ Appeals
  • Property Management
  • Property Maintenance
  • Payment Collection
  • Telephone and email etiquette
  • Records Management
  • Issue Escalation
  • Tenant relations
  • Assist Homeowner Associations

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Managing an incentive for employees to develop their career skills by taking different courses we offer (public speaking, resume writing, excel, powerpoint presentations, goal setting, teamwork, etc.) Created new ways to improve courses and promote courses. Enhancing the headcount from 1,000 to 2,500. With a steady and consistent flow of applications weekly.

Timeline

Assistant Property Manager/Management Coordinator

Piazza and Associates Inc.
06.2023 - Current

Human Resources Assistant II

Amazon
09.2014 - 06.2023

Sales Associate

Sam's Club
07.2012 - 09.2014

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Ciara Goines