Ciara Gorum
Miami, FL 33189-2722,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Office Assistant
Panaroyal Entertainment
09.2021 - 10.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and projects.
- Purchased and maintained office supplies.
Customer Service Representative
Assurant, Inc
02.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed insurance claims by collecting pertinent information from customers.
- Reviews documents and other applicable records to determine insurance coverage.
- Provided customer support in a high-volume call center.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Used computer-based system to maintain and update company records as needed.
Customer Service Representative
Kelly Services
04.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Conduent
09.2017 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Kroger
05.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Education
Great Bridge High School
Chesapeake, VA06.2015
Skills
- Calendar Management
- Scheduling
- Data Entry
- Customer Service
- Clerical Support
- Dedicated Team Player
- Conflict Resolution
- Active Listening
- Proofreading
- Computer Proficiency
- Call Center Operations
- Strong Work Ethic
Timeline
Office Assistant
Panaroyal Entertainment
09.2021 - 10.2023
Customer Service Representative
Assurant, Inc
02.2020 - 06.2021
Customer Service Representative
Kelly Services
04.2019 - 02.2020
Customer Service Representative
Conduent
09.2017 - 01.2018
Cashier
Kroger
05.2016 - 06.2017
Great Bridge High School
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