Ciara Gowins
BRONX,NY
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Delta
The Bronx, NY
12.2023 - 11.2024
- Addressed patient inquiries and concerns, resolving issues promptly and empathetically.
- Scheduled appointments for patients using the electronic health records system.
- Organized and maintained records by updating and obtaining patients' personal and financial information.
- Answer inbound client requests or inquiries concerning services, products, billing, claims, and reports.
- Strictly adhere to HIPAA and company policies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Updated patient files in accordance with company policy and procedure guidelines.
Medical Customer Service Representative
ABC Corporation
New York, NY
07.2021 - 12.2023
- Solved issues that customers may have had with billing.
- Processed 90+ patient requests by telephone daily regarding health insurance.
- Guided patients through the completion of consent and other required medical forms.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Helped customers find the correct plans for their needs.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with scheduling appointments and follow-up care.
Customer Service Representative
Target
New York , NY
02.2019 - 07.2021
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Determined accurate customer service prices, consistently searching for deals and best prices.
- Answered customer inquiries via phone, email, and chat.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
High School For Teaching And Professions
The Bronx, NY06-2018
Some College (No Degree) - Business Administration
Bronx Community College
Bronx, NYSkills
- Policy adherence
- Strong problem-solving skills and the ability to think creatively to resolve issues
- Empathy and patience
- Medical terminology
- Data entry proficiency
- HIPAA compliance
- Telephone reception
- Excellent telephone and PC/data entry skills
- Excellent communication and interpersonal skills
- Proficient typing skills - able to type with little to no errors
- Phone etiquette
Timeline
Healthcare Customer Service Representative
Delta
12.2023 - 11.2024
Medical Customer Service Representative
ABC Corporation
07.2021 - 12.2023
Customer Service Representative
Target
02.2019 - 07.2021
High School Diploma -
High School For Teaching And Professions
Some College (No Degree) - Business Administration
Bronx Community College
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