Summary
Overview
Work History
Timeline
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Ciara Grain

Citrus springs,FL

Summary

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

14
14
years of professional experience

Work History

Director of Operations

Wild Pie
Gainesville, FL
02.2024 - 04.2025
  • Led two full-scale restaurant build-outs totaling $4.7M — $2.6M in Gainesville and $2.1M in Jacksonville — delivering both projects on time and within budget through strategic planning and vendor coordination.
  • Drove a high-impact grand opening in Gainesville, generating $30,000 in opening weekend sales and surpassing launch projections through targeted promotions and team readiness.
  • Designed an original, fully plant-based menu, featuring seasonal and trend-forward items that significantly increased guest engagement and repeat customer visits.
  • Launched and executed grassroots marketing campaigns, directly connecting with college campuses, local businesses, and residents to build brand awareness and drive pre- and post-opening traffic.

District Operator

Papa John's
, FL
02.2011 - 02.2024
  • Promoted from Delivery Driver to District Operator over an 8-year span (2011–2019), showcasing a track record of perseverance, leadership, and operational excellence through every level of the business.
  • Drove $250K revenue growth within three months of taking over the Roswell, GA location, propelling the store to million-dollar revenue status for the first time in its history.
  • Increased store revenue by 16% in just five weeks after assuming leadership of the Dunwoody, GA location (Savoy), leveraging operational improvements and team engagement strategies.
  • Oversaw 12 high-performing locations, including stores generating up to $45,000 in weekly sales, through hands-on leadership and strategic oversight.
  • Managed Georgia’s busiest Papa John's store on Halloween, achieving a record-breaking $13,000 in single-day sales through precise planning and team coordination.
  • Strengthened community ties by leading strategic partnerships and events with local schools, churches, and businesses, enhancing brand visibility and goodwill. Coordinated the annual donation of 250+ pizzas on Christmas Eve to local churches, reinforcing the brand’s commitment to giving back.
  • Recognized as General Manager of the Year (2017) out of hundreds of peers, based on outstanding performance metrics and leadership impact.
  • Earned multiple company awards, including Best O.T.D. (2016) and $10,000+ Halloween Sales Champion (2015) for exceeding sales and service benchmarks.
  • Served on the General Manager Council (2015–2019), providing operational guidance to over 100 GMs. Advised on high-impact issues including customer escalations, labor management, scheduling, inventory, and donation coordination.

Timeline

Director of Operations

Wild Pie
02.2024 - 04.2025

District Operator

Papa John's
02.2011 - 02.2024

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Ciara Grain