Ciara Green
Douglasville,Georgia
Summary
Experienced Customer Service Receptionist with over 6+ years of expertise in client service, administrative support, team leadership, and operations specialist. Proven ability to lead teams, resolve escalated issues, and implement innovative solutions to enhance customer satisfaction. Skilled in data organization, SOP development, and omnichannel operations. Successfully oversees front desk operations, handles communication, and maintains a welcoming environment. Proficient in multitasking, scheduling, and problem-solving, with a strong commitment to providing excellent customer service and supporting daily office functions. Committed to delivering exceptional customer service and driving team success.
Overview
12
12
years of professional experience
Work History
AESTHETIC ADVISOR
Ideal Image
12.2023 - 06.2024
- Conducted omnichannel outbound client pre-screening and facilitated product knowledge sessions on treatment services.
- Converted clients for Zoom consultations with Level 2 & 3 Aesthetic Advisors.
- Target daily metrics: 350+ emails, 75+ texts, and 150+ dials.
CLIENT CARE SPECIALIST
Ideal Image Medspa
07.2020 - 10.2023
- Leads client care specialist team, cultivating and systematizing winning procedures that bring clients back again and again.
- Guides client experience and treatment plans, leading in golden-standard client experience best practices as measures to grow loyal clientele.
- Directed omnichannel pilot, assisting executive leadership in building and creating playbook and standard operating procedures.
- Compiled field data from 150 clinics in two countries and wrote feedback and bug reports of our day-to-day call flow that would route Chatbot.
- Facilitated daily communication with field clinics, providing nationwide support to 150 clinics in U.S
- And Canada, ensuring best customer service experience serving over 150 clinics.
- Resolves escalated issues and directed team in how to solve concerns and complaints, working cross-functionally with Executive Client Care team to prevent refunds and guide win-back efforts.
- Develops contracts, extends contracts and renewals, cancellations, and voids lifetime membership charges.
RECEPTION, DIRECTOR OF CLIENT CARE
Ideal Image
08.2017 - 07.2020
- Oversaw opening and closing procedures, triaged incoming calls, and scheduled guest appointments and reminder calls to confirm guest appointments.
- Created charts, filed, updated file system, and tracked supply inventory, managing appropriate levels and submitting orders.
- Drove bookings through targeted client communications during promotions, upsold treatment plans, and maintained client continuity through complete and meticulous record-keeping.
- Completed payments, made bank deposits, and logged all deposits through accounting department.
MANAGER
Browns Superstores
02.2015 - 03.2017
- Interviewed, hired, and onboarded 244 employees for new Fresh Grocer store in Bala Cynwyd.
- Coordinated scheduling and payroll for over 100 front-end store staff.
- Compiled Profit & Loss reports, overseeing entire bookkeeping process, and made deposits for bank pick-up.
- Directed, coordinated, and audited daily activities of up to 100 associates to maintain sales floor and ensure high-quality customer service.
- Conducted managerial opening and closing procedures, including daily walkthroughs, and reviewing financial, shipment, and staffing reports.
SALES ASSOCIATE|SALES LEAD MANAGER
EXPRESS
05.2012 - 10.2014
- Transitioned from Associate to Sales Team Leader by providing high-level customer service, leading customer experience recovery, and driving sales while maintaining store operations and standards.
- Directed staff with knowledge of inventory, current sales and promotions, payment options, loyalty program, returns and exchanges policies, and security/LP practices.
- Monitored inventory levels and monitored sales floor to ensure orderly and professional presentation for customers.
- Coached and developed sales associates, training sales techniques, inventory management, merchandising, and customer service.
Education
Associate of Science - Fashion Marketing
Art Institute of Philadelphia
Philadelphia, PA12.2013
Skills
- Communications
- Organization
- Data Entry
- Sales force
- Omni channel
- Problem Solving
- Critical Thinking
- Detailed Orientated
- Administrative Support
- Appointment Scheduling
References
- Margaret Powers (314) -795-4437
Email: margaret.powers@idealimage.com
- Tara Traverse (267) -231.6988
Email: tct2755@gmail.com
- Abagale Zinkl (314) -939-6858
Email: abagalezinkl@gmail.com
Timeline
AESTHETIC ADVISOR
Ideal Image
12.2023 - 06.2024
CLIENT CARE SPECIALIST
Ideal Image Medspa
07.2020 - 10.2023
RECEPTION, DIRECTOR OF CLIENT CARE
Ideal Image
08.2017 - 07.2020
MANAGER
Browns Superstores
02.2015 - 03.2017
SALES ASSOCIATE|SALES LEAD MANAGER
EXPRESS
05.2012 - 10.2014
Associate of Science - Fashion Marketing
Art Institute of Philadelphia
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