Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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Ciara Gwin

Waipahu,HI

Summary

Experienced customer service and sales advisor adept at enhancing quality levels and driving sales. Skilled in fostering customer trust, resolving disputes, and upselling products/services. Cleanliness of the work space making sure to reduce safety hazards.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Amazon
08.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Sales Representative/Agent

THE UPS STORE
07.2021 - Current
  • Handled inbound calls efficiently and accurately, entering information into CMS system
  • Provided accurate advice to customers, upselling services by addressing needs and converting objections into sales
  • Supported new hire training initiatives
  • Met individual and team targets proactively
  • Cultivated a welcoming environment and delivered exceptional customer service
  • Managed phone inquiries and complaints professionally

Barber

Supercuts
07.2022 - 03.2024
  • Advised clients on goal-setting and effectively helped them achieve their objectives

Education

High school -

Leilehua high school
05.2009

Skills

  • POS system operation
  • Proficient in Microsoft Office
  • CMS
  • Conflict resolution
  • Complaint management
  • Office administration
  • Customer service
  • Relationship building
  • Negotiation
  • Presentation
  • Deal closure

References

  • Valori Lundstrom, Store Owner, THE UPS STORE, 3035075874
  • Victoria Hanisi, Store Manager, Supercuts, 8087974368

Personal Information

Date of Birth: 02/19/90

Timeline

Warehouse Worker

Amazon
08.2024 - Current

Barber

Supercuts
07.2022 - 03.2024

Sales Representative/Agent

THE UPS STORE
07.2021 - Current

High school -

Leilehua high school
Ciara Gwin