Ciara Hairston
Philadelphia,PA
Summary
Dedicated to partnering with your organization as a valuable team player. Committed to contributing effectively to your company's success in achieving its mission, vision, values, and goals. Strong background in healthcare, well-prepared for administrative roles within medical settings. Experience in patient interaction and record management has equipped with necessary skills to excel in this position. Recognized for reliability in team settings and adaptability to dynamic healthcare environments. Proficient in managing patient information, scheduling, and ensuring smooth communication among medical staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Unit Clerk
Pennsylvania Hospital
11.2014 - Current
- Answers telephones, takes, and relays messages promptly, and answers inquiries
- Greets patients and visitors, gives directions, and answers questions
- Communicates with nursing staff and hospital staff about patients' needs and whereabouts
- Ensures that patient consents and Advance Directive paperwork is in order
- Support Medication Reconciliation Process through appropriate chart forms and electronic auditing
- Answers the patient call bell system and promptly communicates the patients' needs to the appropriate healthcare team member
- Facilitates access for security door/intercom system on locked nursing units as indicated—respectfully answers intercom request for entry onto the unit and follows through with security measures defined by nursing unit guidelines
- Reports security door malfunctioning to the charge nurse, security and maintenance as indicated
- Assists nurses, physicians, and other health care providers in emergency situations by arranging for emergency studies, placing routine, CODE and STAT telephone pages
- Arranges for patient transport as needed
- Sorts and delivers patient flowers, mail, and packages according to unit needs
- Calls for equipment and supplies as needed by the patient and arranges for return of equipment after use
- Places calls, electronic info-grams and/or completes supportive paperwork to supportive serve departments regarding minor problems
- Notifies Nurse Manager of problems of a more serious nature
- Submits completed paperwork for Nurse Manager's signature
- Communicates patient arrival on unit, impending transfers, or discharges by entering the appropriate information into the computer system
- Enters discharge information and appropriate admission and discharge code in the hospital electronic information system as soon as the patient either arrives on the unit or leaves the unit
- Maintains the Admission, Discharge, and Transfer Logbook
- Maintains patient medical record in appropriate order identifies each sheet with patient identification
- Files and charts laboratory, radiology, and other patient information forms in appropriate sections of each patient chart
- Checks charts for sufficient supply of imprinted forms
- Gathers all components of patient chart, including bedside chart from wall desks; assembles in proper discharge order; and ensures each page of the chart is properly imprinted when patient is discharged
- Prepares necessary patient chart copies for discharge to new level of care — Rehabilitation, Psychiatry and/or Hospice
- Prepares patient chart for all transitions in care: for tests, new patient care units, etc
- Prepares the Transition Pass as directed
- Facilitates patient progression through regular updates with the charge nurse and clinical staff
- Accountable for placing completed discharge charts in locked box for pickup by Medical Records personnel
- Maintains and updates patient identification bracelets as needed and ensures patient identification bar code stickers are accurate
- Keeps requisition locations filled and ensures sufficient supplies are available at the nurses' station
- Monitors stationery and paper products levels; initiates order for supplies as directed by the Nurse Manager; maintains locations of forms in compliance with established guidelines
- Maintains work area and mobile workstations in orderly fashion
- Assists Nurse Manager in data collection for departmental projects/research when appropriate
- Provides suggestions at staff meetings and other forums regarding changes in unit practices that provide for improved delivery of patient service
- Accepts reassignment to other units as directed by Nurse Manager or Charge Nurse
- Sensitive and responsive to patient, family, and customer satisfaction issues by demonstrating courtesy and respect for patients, family visitors, hospital staff and employees
- Supports and contributes to the unit's patient satisfaction goals
- Communicates pertinent observations to appropriate members of the health care team in a timely fashion
- Works in collaboration with all members of the healthcare team
- Provides direction to the medical teams for completing the electronic death certificate
- Secures the certificate according to guidelines
- Provides direction to the medical teams for completing the fetal death certificate when appropriate
- Supports the process of notification to Gift of Life
Medical Assistant II, Ob/gyn/midwifery Care (POMC)
Pennsylvania Hospital
11.2014 - 01.2020
- Greeted and escorted patients to desired rooms
- Performed and documented patient intake height, weight blood pressure, reason for visit, and chief complaint
- Collected, labeled, and arranged transport for lab specimens
- Performed back-office laboratory tests
- Administered immunizations including Flu, TDAP, Rhogam
- Assisted with procedures, Colposcopy, MVA, insertion and removal of IUD, Nexplanon, Endometrial/Vulvar Biopsy
- Implemented wound care, incision, and drainage procedures
- Maintained Electronic Medical Records via Epic
- Administered NST tests, managed equipment and monitored rhythm strips
- Sanitized instruments for autoclave
- Cleaned exam rooms and disposed of biohazardous materials each day
- Maintained BLS Certification
- Scheduled return patients for follow up
Environmental Services L&D UNIT/ ER TRAUMA UNIT
Sodexo Hahnemann University Hospital
05.2009 - 01.2017
- Cleaned discharge rooms, public and patient bathrooms, performed high and low dusting and sanitized all surfaces
- Prepared on – call beds for doctors
- Mopped all floors with cleaning solution
- Collected and disposed of biohazardous materials
- Restocked supplies, hung curtains, and collected trash
Medical Assistant II
Nemours DuPont Pediatrics, Bryn Mawr
07.2013 - 11.2014
- Company Overview: Specialty Clinic: Orthopedic, Cardiology, Endo, Ophthalmology, Plastic Surgery, General Surgery, Dermatology
- Performed and documented patient intake (height, weight, head circumference, blood pressure, vision, reason for visit, chief complaint)
- Collected, labeled, and arranged transport for lab specimens
- Performed back-office laboratory tests
- Administered immunizations (Flu)
- Entered and/or verified patient/guarantor demographic and insurance information
- Scheduled/canceled/rescheduled patient appointments
- Input appropriate patient data in EPIC computer system
- Handled phone calls to/from patients, physician offices, insurance companies, and internal customers utilizing proper telephone etiquette
- Collected payments from patients, including copayments
- Prepared daily cash, reconciliation, and bank deposits
- Maintained Electronic Medical Record via Epic
- Specialty Clinic: Orthopedic, Cardiology, Endo, Ophthalmology, Plastic Surgery, General Surgery, Dermatology
Medical Assistant, RMA (Cardiology Department)
Jefferson University Hospital
03.2012 - 01.2013
- Escorted patients to their rooms
- Clean and restock exam rooms
- Blood draws for labs and prep labs pick-up service
- Obtained vital signs
- Performed 60 EKG's daily
- Responsible for call backs for the Coumadin Clinic, (Phlebotomy)
Education
Associate of Science - Nursing
Saint Joesph University
Lancaster, PA05-2025
Associate Degree of Science - Healthcare Studies
Community College of Philadelphia
05.2019
Certified CNA -
PANAT
08.2020
Nursing Program -
Rutgers University-Camden
Medical Assistant, Diploma -
Anthem Institute
Springfield, PA10.2011
Certification -
American Medical Technologist
01.2013
Diploma -
University City H.S.
Philadelphia, PA06.2002
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- EPIC
Certifications And Awards
- Perfect Attendance
- Academic Excellence (4.0 GPA)
- CPR Certified
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified nursing assistant
- Home Health Aide (HHA) Certification
Timeline
Unit Clerk
Pennsylvania Hospital
11.2014 - Current
Medical Assistant II, Ob/gyn/midwifery Care (POMC)
Pennsylvania Hospital
11.2014 - 01.2020
Medical Assistant II
Nemours DuPont Pediatrics, Bryn Mawr
07.2013 - 11.2014
Medical Assistant, RMA (Cardiology Department)
Jefferson University Hospital
03.2012 - 01.2013
Environmental Services L&D UNIT/ ER TRAUMA UNIT
Sodexo Hahnemann University Hospital
05.2009 - 01.2017
Associate Degree of Science - Healthcare Studies
Community College of Philadelphia
Certified CNA -
PANAT
Nursing Program -
Rutgers University-Camden
Medical Assistant, Diploma -
Anthem Institute
Certification -
American Medical Technologist
Diploma -
University City H.S.
Associate of Science - Nursing
Saint Joesph University
Similar Profiles
Jazmyn BrittinghamJazmyn Brittingham
Front Desk Receptionist at Pennsylvania HospitalFront Desk Receptionist at Pennsylvania Hospital
Starr McIntyreStarr McIntyre
PRN Patient Services Associate at Pennsylvania HospitalPRN Patient Services Associate at Pennsylvania Hospital
Ashley HollowayAshley Holloway
Team Lead Ancillary Support Staff for Perianesthesia at Pennsylvania HospitalTeam Lead Ancillary Support Staff for Perianesthesia at Pennsylvania Hospital