Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Hale

West Palm Beach,FL

Summary

Experienced customer service bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

8
8
years of professional experience

Work History

Warehouse Picker

Walgreens Distribution
06.2021 - 07.2024
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.

Fulfillment Team Member/Guest Advocate

Target
10.2018 - 09.2020
  • Picked items for in-store pick up, processed cash deposits, updated inventory counts, and supervised employees.
  • Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
  • Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
  • Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
  • Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.

Customer Service Supervisor

Winn Dixie
06.2016 - 10.2018


  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Training and mentoring
  • Customer Relations
  • Work Prioritization
  • Handling Escalations
  • Complaint Handling

Timeline

Warehouse Picker

Walgreens Distribution
06.2021 - 07.2024

Fulfillment Team Member/Guest Advocate

Target
10.2018 - 09.2020

Customer Service Supervisor

Winn Dixie
06.2016 - 10.2018

High School Diploma -

Palm Beach Lakes High School

Similar Profiles

CREATE PROFILE
Ciara Hale