Ciara Harden

• Leading hospital staff with teamwork and drive to complete goals, both personal and professional, while maintaining and exceeding financial goals for the clinic.
• Working with a veterinarian to lead and train support staff.
• Providing support in other roles around the hospital and in the retail store.
• Working closely with peers for time management while providing excellent patient care.
• Implementing current standard operating procedures during patient exams, surgeries, and client communications.
• Maintaining both VA and Fear Free certifications during my time employed.

• Educated clients on proper animal nutrition and preventive health care techniques.
• Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
• Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
• Supported veterinarians to drive quality care, advocate for pets and educate clients.
• Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated and directed activities of departments concerning production, pricing and sales.
• Recruited, interviewed and hired qualified staff for open positions.
• Managed performance of team members, conducted employee reviews, and implemented promotions
• Tracked labor, sales, and inventory and managed operations to maximize returns
• Oversaw day-to-day operations and special projects in fast-paced work environments.

• Assisted kitchen staff with side work and food preparation for smooth restaurant operations.
• Enhanced operations and boosted productivity through employee training, coaching and assignments.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Handled cash and credit card transactions using the POS system, and maintained an accurate drawer count.
• Assisted customers with menu selections, and promoted target meals, appetizers, and desserts. Learned the names and orders of regular customers to promote long-term loyalty.

• Resolved customer complaints promptly to achieve maximum satisfaction
• Coached staff on implementation of restaurant policies, procedures, and best practices
• Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
• Supervised cooking, serving, and managed training with new employees.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for all restaurant personnel.

My education began at University of Houston-Victoria. I then moved to Lubbock due to my interest in healthcare as well as business management. I started animal science courses at Texas Tech and recently transferred to the local community college South Plains. In the coming months I plan to finish my degree at Texas State or Southwestern continuing my major in business management with a minor in animal science.