Ciara Harrell

Vance,AL

Summary

Dynamic and results-driven professional with experience at Crumbl Cookies, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and multitasking, consistently maintaining a clean and organized environment while training new staff to uphold high standards.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

years of professional experience

Work History

Crew Member

McDonald's

06.2025 - Current

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Improved customer satisfaction by providing friendly and efficient service at the register.

Shift Leader

Crumbl Cookies

06.2024 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Enforced company policies and regulations with employees.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

FOH Team Member

Full Moon BBQ

08.2022 - 06.2024

Trained new staff in front-of-house procedures, customer relations, and cleaning.
Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Established welcoming atmosphere by greeting each guest warmly.
Answered customers' questions, recommended items, and recorded order information.
Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Helped guests at tables when in need of assistance. etc...

Education

Bachelor of Science - Nursing

University of Montevallo

05-2029

Skills

Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling

Cleaning
Taking orders
Customer engagement
Leadership qualities
Crew leadership
Flexible schedule

Timeline