Ciara Harris
Baton Rouge,LA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills. I'm also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
Gonzales, LA
02.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Central Supply Technician
Our Lady Of The Lake Hospital
Baton Rouge, LA
06.2022 - 02.2023
- Created a filing system for tracking orders, deliveries, returns, credits.
- Maintained accurate records of inventory levels and restocked supplies as needed.
- Performed quality assurance checks on incoming shipments for accuracy and completeness.
- Reviewed expired products and disposed of them according to hospital guidelines.
- Received, checked-in, and distributed medical equipment and supplies to various departments throughout the facility.
- Ordered stock items according to established ordering parameters while maintaining budgetary constraints.
- Adhered to organizational policies related to safety standards when handling medical equipment.
- Ensured compliance with applicable laws pertaining to healthcare facilities' operations.
- Reported any discrepancies between actual inventory counts versus system generated reports.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
Pharmacy Technician
Walgreen's Pharmacy
Baton Rouge, LA
06.2021 - 06.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Established or maintained medications and other patient profiles.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Maintained proper storage and security conditions for drugs.
Customer Service Associate
LA Fitness
Baton Rouge, LA
04.2019 - 11.2020
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Atlanta Job Corps Center
Atlanta, GA05-2015
Skills
- Adaptability and Flexibility
- Time Management
- Team Collaboration
- Customer Service
- Active listening
- Effective Communication
- Conflict Resolution
- Excellence
- Problem-Solving
- Punctual and Dependable
Timeline
Server
Olive Garden
02.2024 - Current
Central Supply Technician
Our Lady Of The Lake Hospital
06.2022 - 02.2023
Pharmacy Technician
Walgreen's Pharmacy
06.2021 - 06.2022
Customer Service Associate
LA Fitness
04.2019 - 11.2020
High School Diploma -
Atlanta Job Corps Center
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