Diligent Customer Service Specialist with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving ensuring customer satisfaction.
Hi, I’m
Ciara Hayes
Client Support Specialist
Baton Rouge,LA
Summary
Overview
12
years of professional experience
Work History
ATB Enterprises, LLC
Customer Care Representative
01.2014 - 04.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted 50-80 call-in and in- person customers daily with questions. While also responding to approximately 45 emails and faxed orders with exceptional professionalism and efficiency with on-point solutions
- Participated in 15 different ongoing training sessions to enhance skills and stay current on industry best practices.
- Conducted 30 or more follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Bank Of Zachary
Account Service Representative
02.2012 - 06.2013
Job overview
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Listened to clients and assisted with navigation of complex systems involved in incoming and outgoing transactions. Also 30-60 incoming and outgoing calls daily.
- Established trust with clients through consistent delivery of high-quality services and proactive communication efforts. Which includes over 100 emails and faxes daily.
- Coordinated with finance department regarding invoicing matters, contributing to timely payments from clients.
Baskin Robbins Ice Cream
Customer Service Cashier
05.2009 - 07.2011
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders 20-40 incoming and outgoing calls or more daily and accurately handled payment transactions in a timely manner.
Education
Zachary High SchoolZachary, LA
High School Diploma
05.2011
University Overview
- Awarded Future Business Leader of America
- Dean's List 1st and 2nd Semester of 2010
Skills
- Customer service
- Data entry
- Multitasking and organization
- Complaint handling
- Time management
- Payment processing
- Verbal and written communication
- Adaptability and flexibility
- Computer skills including Microsoft Office, Word, Excel
Order documentation
Sales and upselling
Administrative and office support
Timeline
Customer Care Representative
ATB Enterprises, LLC
01.2014 - 04.2021
Account Service Representative
Bank Of Zachary
02.2012 - 06.2013
Customer Service Cashier
Baskin Robbins Ice Cream
05.2009 - 07.2011
Zachary High School
High School Diploma
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