Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Haynes

Summary

Accomplished Learning Coordinator at Amazon Logistics, adept in collaborative learning and content development. Spearheaded innovative training programs, boosting employee performance and satisfaction. Skilled in administration and problem-solving, significantly enhanced training delivery methods. Demonstrated excellence in managing logistics, ensuring efficient training events and fostering a culture of continuous improvement and safety. Resourceful and innovative Instructional Designer with over 10 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

Overview

11
11
years of professional experience

Work History

Learning Coordinator

Amazon Logistics
07.2021 - Current
  • Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
  • Conducted thorough evaluations of training effectiveness through surveys, feedback sessions, and performance metrics analysis.
  • Implemented a recognition program to acknowledge employees who demonstrated exceptional commitment to their professional development and growth within the organization.
  • Enhanced employee learning experiences by designing and implementing comprehensive training programs.
  • Managed the coordination of logistics for all training events, including scheduling, venue selection, and materials preparation.

Phlebotomist /Patient Registrar

Shelby Internal Medicine
06.2017 - 07.2021
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Handled insurance verification tasks using Allscripts and Pathoconnect to validate patient insurance information.

Customer Service Collections Representative

Prince Parker & Associates Inc.
04.2013 - 06.2017
  • Implemented effective skip tracing methods to locate hard-to-reach customers for continued collections efforts.
  • Collaborated with cross-functional teams to identify process improvements and implement best practices in collections operations.
  • Enhanced team productivity, providing consistent coaching and support to fellow representatives.
  • Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
  • Established rapport with customers through active listening and empathetic communication techniques.
  • Increased customer satisfaction by promptly addressing and resolving account issues.
  • Maintained accurate records of customer accounts, payments and payment plans.

Education

Associate of Arts - Allied Health

Cleveland Community College
Shelby, NC
05.2019

Skills

  • Collaborative learning
  • Virtual Training
  • Content Development
  • Training delivery
  • Budgeting and forecasting
  • Administration and management
  • Public safety and security
  • Problem Solving

Timeline

Learning Coordinator

Amazon Logistics
07.2021 - Current

Phlebotomist /Patient Registrar

Shelby Internal Medicine
06.2017 - 07.2021

Customer Service Collections Representative

Prince Parker & Associates Inc.
04.2013 - 06.2017

Associate of Arts - Allied Health

Cleveland Community College

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Ciara Haynes