Ciara Hensley

• Maintained an organized workspace and monitored stock levels to ensure adequate supply of cookies.
• Packaged purchased items in bags or boxes for easy transport.
• Ensured all food safety regulations were followed when preparing, storing, and serving cookies.
• Organized events such as cookie decorating workshops and pop up events.
• Prepared fresh batches of cookies according to recipes and customer orders.
• Provided excellent customer service by responding promptly to inquiries and addressing complaints in a timely manner.
• Provided excellent customer service to foster satisfaction and loyalty.
• Took custom cake and bakery orders, ensuring all details were accurately recorded.

• Responsible for providing administrative support to the escrow team, including dealing with details of a highly confidential nature

• Collected and prepared documents in the opening and closing of orders, assisting escrow principals, their lenders and/or agents in the closing of escrows
• Assisted with customer service and administrative duties related to escrow closings
• Prepared documents required for closings
• Provided support to obtain the appropriate escrow documentation in accordance with policy and procedures and applicable state and federal regulations
• Entered required information into the escrow operating system
• Set-up escrow files
• Supported Escrow Officer keeping current on documents required for the close of escrow
• Ordered beneficiary statements and payoff demands, fire insurance policies, loan documents, lender requirements for funding and other documents as required by principals for the recording and closing of escrow files
• Prepared closing statements, disbursement worksheets and distributes checks for all closed files

• Set up loans for processing
• Sent initial disclosures to members
• Reviewed title reports and appraisal reports
• Reviewed files for completeness
• Ordered payoffs and subordinations
• Assembled important paperwork and disclosures for borrower
• Worked with Loan Officer to create application profile in system and review key information at various stages within process.
• Set up and completed loan submission packages
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants

• Collected and entered data in databases from paper files and maintained accurate records of valuable company and borrower information
• Initial application processing
• Maintained strict confidentiality of bank records and client information
• Submitted loan applications to underwriter for verification and recommendations

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Confirmed appointments, communicated with clients and updated client records
• Answered central telephone system and directed calls accordingly
• Entered customer data into system