Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Ciara Hoyle
Cypress,Texas
Summary
Overview
12
years of professional experience
Work History
Texas City Independent School District
Band Assistant
07.2023 - Current
Job overview
- Planned [4] concerts yearly and marketed concerts to students, parents and general public.
- Inventoried, maintained, repaired and purchased new instruments and gear for department.
- Assessed musicians and assigned instruments and parts for songs and concerts.
- Monitored student progress based on detailed weekly lesson plans and assessments.
- Engaged with audiences to create memorable experiences at live performances.
- Collaborated with other entertainers to create engaging acts.
- Performed live shows at various venues throughout region.
- Implemented creative techniques to create unique performances.
- Utilized improvisation techniques to enhance shows.
- Used social media to promote events and build audience.
- Developed show concepts and themes to engage audience members.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Created choreography for individual and group performances.
- Managed variety of technical equipment used in performances.
- Managed stage crew to deliver smooth, successful performances.
- Coached [20] performers to develop individual skills and fill gaps in group performance.
- Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
- Wrote Color Guard shows and managed rewrites during production.
- Negotiated contracts vendors, performers and crew for choreography and performances.
Hoyle Chimney Cleaning Services
Marketing Coordinator
10.2011 - Current
Job overview
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Tracked and reported on marketing campaign responses.
- Developed and tracked performance indicators to measure results of marketing campaigns.
- Organized logistics for marketing and proposal strategy meetings.
- Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Optimized email campaigns to increase open and click-through rates.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Improved website visibility through development and implementation of SEO strategies.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
Loft Outlet
Customer Service Lead
11.2013 - 12.2023
Job overview
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reviewed associate performance to identify training needs.
- Responded to customer calls and emails to answer questions about products and services.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Lone Star Permitting
Administrative Assistant
05.2022 - 01.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Lone Star Permitting
Virtual Administrative Assistant
07.2022 - 09.2022
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Managed CRM input, exports and clean up.
- Researched topics and events to support supervisor's work agenda and projects.
- Uploaded files for team use on Google Suite and SharePoint.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Coordinated Skype calls across multiple time zones.
- Developed complex reports in Excel for cost reporting.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
Sri Balaji Designs
Interior Designer Trainee
01.2021 - 04.2022
Job overview
- Prepared drawings, furniture contract packages and finish boards for upcoming and ongoing projects.
- Developed project design documents and presentations for clients to seek construction approval.
- Welcomed showroom guests and displayed available design samples to clients.
- Cultivated strong working relationships with construction crews and project managers to achieve interior design goals.
- Provided in-home consultations and space planning and coordinated colors, finishes and fabrics to match.
- Maintained status reports for client projects.
- Defined and developed spatial and functional requirements for old and new spaces and calculated projected costs for project activities.
- Specified and selected furniture, fixtures and lighting conditions to achieve desired effects.
- Obtained user feedback and utilized design software to generate unique and innovative samples.
- Analyzed and prepared reports and documents after project completion for clients and stakeholders.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Selected furniture, lighting and accessories to enhance design concepts.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Participated in furniture selection and documentation of specifications.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Prepared product and layout documents implementing diverse design concepts.
- Devised project budgets to track expenses and avoid cost overruns.
- Applied green building and environmental design into business and residential projects.
Sri Balaji Designs
Administrative Office Manager
09.2020 - 03.2022
Job overview
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Created document management system to reduce paper usage and improve accuracy of tracking.
- Managed daily database administration of PeopleSoft.
- Delivered performance reviews, recommending additional training or advancements.
- Created digital filing system to reduce paper usage and toner consumption.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated with office head to establish and monitor operating budget.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Created mobile work environment using cloud-based document management system and web-based accounting system.
- Collaborated with property manager design initiatives to maximize tenant retention and administration of renewal program.
- Assisted COO with planning and execution of office renovation.
- Designed new website and assisted in integration into property management applications.
- Implemented SharePoint document management system to increase efficiency and security.
- Maintained extensive investment files and all archives for all managed funds.
- Designed office space and worked with construction and utility contractors.
- Assisted marketing department in planning client functions.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Worked with CFO in annual bidding and renewal of employee benefit package.
- Managed installation of new servers and installation of new Cisco phone system.
- Installed new property management applications.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Maximized cash flow through optimal billing and collection processes.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Implemented and maintained internal controls to protect financial assets.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for [4] employees.
Hoyle Chimney Cleaning Service
Project Manager, Client Services
11.2018 - 05.2020
Job overview
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Ross Dress For Less
Sales Associate
05.2013 - 08.2013
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
DeVry UniversityDowners Grove, IL
MBA from Business Administration And Management
05.2027
University Overview
Prairie View A & M UniversityPrairie View, TX
BBA from Marketing
12.2020
University Overview
- Honor Roll [Fall 2019]
- C H Yoe High Foundation Scholarship Recipient
- PVAMU Marching Storm Band Scholarship Recipient
- PVAMU Marching Storm Leadership Scholarship Recipient
- Calloway Foundation Scholarship Recipient
- Y Award Scholarship Recipient
- 3.56 GPA
- Extracurricular Activities: PVAMU Marching Storm- Twirling Thunder 2012-2017
- Extracurricular Activities: PVAMU Marching Storm- Twirling Thunder Section Leader 2015-2017
C H Yoe High SchoolCameron
High School Diploma
05.2012
University Overview
Skills
- Setlist Preparation
- Merchandise Management
- Scheduling Rehearsals
- Fan Engagement
- Record Keeping
- Expense Tracking
- Effective Communication
- Project Management
Timeline
Band Assistant
Texas City Independent School District
07.2023 - Current
Virtual Administrative Assistant
Lone Star Permitting
07.2022 - 09.2022
Administrative Assistant
Lone Star Permitting
05.2022 - 01.2023
Interior Designer Trainee
Sri Balaji Designs
01.2021 - 04.2022
Administrative Office Manager
Sri Balaji Designs
09.2020 - 03.2022
Project Manager, Client Services
Hoyle Chimney Cleaning Service
11.2018 - 05.2020
Customer Service Lead
Loft Outlet
11.2013 - 12.2023
Sales Associate
Ross Dress For Less
05.2013 - 08.2013
Marketing Coordinator
Hoyle Chimney Cleaning Services
10.2011 - Current
DeVry University
MBA from Business Administration And Management
Prairie View A & M University
BBA from Marketing
C H Yoe High School
High School Diploma
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