CIARA IASILLO

• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Built relationships with physicians to create steady referral pipeline.
• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance, policies and procedures.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Developed close working relationships with front office and back office staff.
• Completed onboarding for new patients, entered/scanned necessary documents and created case files.
• Consulted with healthcare professionals on a daily basis
• Assisted with regulatory issues such as compliance.
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Provided scheduling for our transportation department on a weekly basis - making sure their scheduled routes were as smooth and time efficient as possible.
• Developed and maintained electronic record management systems to analyze and process data.
• Created and implemented organizational policies and procedures.
• Addressed and remedied all patient or team member issues.
• Make decisions and problem solve for the office
• Manage Communications with all other departments, as well as office managers from fellow offices in different locations
• Create and respond to company emails
• Fax all outgoing office documents, as well as receive them, for doctor offices, insurance companies, lawyer offices and etc..
• Scanned all necessary documents
• Worked with office computer programs on a daily basis - Microsoft Office, Word and Excel. Also, Google Teams and the company wide portals
• Took inventory of office supplies
• Ordered office supplies when needed
• Processed and collected patient copays daily
• Ran weekly Copay reports, made sure the report settled accurately and prepared the finances for shipment.
• Conducted “Benefits Calls” to medical insurance companies for an official quoted list of all in network and out of network benefits. Then responsible for relaying this information to patients.
• Prepare and send treatment authorization requests to insurance companies for all of our patients - continued to do so through out their treatment.

• Completed Daily inspections of the buildings exterior and interior - carefully looked for any damage, and confirming that things were in working order and that there were no safety threats to staff or our guests
• Made sure that all employees were on time, complied with our dress codes and company/ food safety standards, and clocked in for their shift.
• Conducted “pre-show” meetings with staff, prior to each shift
• Completed food safety inspections during shift, and promptly turned in the required company check lists to Regional Managers.
• Successfully problem solved any and all matters that were presented throughout my shift.
• Responsible for the weekly scheduling of all servers, bartenders and food runners.
• Paid bills / managed Invoices
• Brought forth and implemented more efficient systems and operations by creating the server, bartender and food runners “job descriptions/ list of responsibilities”
• Mentored and motivated team members to achieve challenging business goals.
• Built customer loyalty by devising promotions and products according to customer needs and budget.
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Oversaw computer database and physical filing systems.
• Managed team schedule with eye for coverage needs and individual strengths.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Motivated, trained and disciplined employees to maximize performance.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.

• Answered company phone calls for both sales and service
• Created Specs for manufactured home orders
• Typed orders and created prints for the building staff
• Organized and directed our "Pre-Build" meetings with managers of each department
• Responsible for office organization and filing of documents
• Answered all service phone calls
• Scheduled all home repair trips for Service Technicians
• Prepared all details and lists of supplies for service Technicians
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Created and reviewed invoices to confirm accuracy.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Kept accurate records to document customer service actions and discussions.
• Took ownership of customer issues and followed problems through to resolution.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Developed service procedures, policies and standards.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Scheduled meetings with vendors and those whom sold our manufactured homes. Kept a great line of communication with these companies and scheduled visits for myself and my team to visit the homes we manufactured once on the show room floors/lots.
• Over saw each home that was taken to the freight yard, in order to preform a final inspection. I was responsible for taking photos of anything that needed service, or did not meet our engineering goals and standards.
• Once inspection was completed, I reported directly to each department manager, as well as the owner of our company.

Day Shift Manager:

• Answered phone calls
• Took table reservations
• Took reservations for large parties and catering events
• Responsible for the planning of large parties, seminars, weddings and events
• Responsible for ordering event supplies (tables, chairs, etc.)
• Managed employees during the set up of events, as well as the break down and clean up of the events
• Handled restaurant finances

KItchen Prep Work:

• Took inventory of all food items
• Stocked all food and restaurant supplies
• Cut meat to precise measurements (Rib eye, Strip Steak, Filet, Sirloin, Ribs and Pork)
• Prepared Meats, sauces and seasonings
• Cooked and prepared food menu items from scratch
• Cut, measured and bagged vegetables and side items
• Used a grill, flat top, fire stove top, oven and oil fryer on a daily basis while preparing food items
• Trained and mentored new employees to maximize team performance.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Exercised composure under pressure and in escalated customer service scenarios.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Kept employees operating productively and working on task to meet business and customer needs.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Tracked receipts, employee hours and inventory movements.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Managed schedules, accepted time off requests and found coverage for short shifts.

• Attended all Serve Safe meetings and followed all safety and sanitation policies when handling food and beverage
• Stocked and cleaned the restaurant
• Handled money
• Trained new employees.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Checked identification for minimum age for sale of alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks and trained new staff.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Responsible for opening and closing managerial procedures
• Assumed ownership over team productivity and managed work flow through out shift
• Trained employees
• Maintained up-to-date knowledge of product and service changes
• Scheduled employees

• Cleaned, organized, priced and prepared merchandise for the sales floor
• Stocked shelves and took inventory of supplies
• Assisted customers on the sales floor.