Python
CIARA JERNIGAN
Bonney Lake
Summary
Dedicated and detail-oriented professional with a strong background in customer service, accounts receivable, invoice processing, and troubleshooting. Skilled in effective communication, team leadership, and training. Experienced in handling customer inquiries, resolving billing issues, and interpreting policies. Proficient in Microsoft Office and data management, with a proven ability to work efficiently in fast-paced environments. Currently pursuing a B.S. in Cybersecurity and Information Assurance, complemented by CompTIA A+ and Google IT Support certifications. Adept at problem-solving and committed to providing exceptional service while maintaining accuracy and professionalism.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Website Editor
Broadcast Supply Worldwide
05.2023 - 08.2023
- Collaborated with Marketing Manager and Marketing Assistant.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Researched topics to create accurate and engaging content.
Accounts Receivable
Broadcast Supply Worldwide
06.2022 - 05.2023
- Answered and screened approximately 50+ incoming calls a day, directing inquiries to the correct department and ensuring proper follow-up.
- Reduced outstanding accounts receivable balances by diligently following up on unpaid claims and invoices.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Improved cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
- Assisted with accounts receivable and payable tasks, improving overall efficiency of the finance team.
Senior BSC Specialist
Swiss Post Solutions @ Amazon
10.2020 - 06.2022
- Assist in scheduling of personnel to ensure coverage across all Business Service Centers in our array on campus.
- Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
- Chosen by leadership to be a member of a task force for SCLogic, that worked on enhancing and streamlining processes and mechanisms throughout the company by providing feedback.
- Receive, process, and ship personal and business packages and mail for Amazonian's globally.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
BSC Specialist
AppleOne for Ricoh @ Amazon
01.2020 - 08.2020
- Answered approximately 15-30 calls a day to provide support to BSC staff and Amazonian's with shipping questions or concerns.
- Released packages to customers for pickup through internal processing.
- Delivered exceptional customer service, resolving issues promptly and courteously.
Customer Service Representative
The Home Depot
05.2019 - 08.2019
- Managed and supported training and onboarding of new employees.
- Cross Trained in several departments to assist during peak times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Accounts Receivable and Administration
Consolidated Electrical Distributors
01.2018 - 03.2019
- Completed 100-175 invoices per day, resulting in billing being completed by the deadline.
- Generated 20-50 credit memos a month, crediting customer accounts.
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Worked directly with vendors on all billing matters.
- Managed front desk support, including coordinating all calls.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governor's University
12-2026
Skills
- Data Entry
- Invoice Processing
- Training and Development
- Customer Service
- Troubleshooting
- Microsoft Office
- Team Leadership
- Communication
- Python
- SQL
Certification
- CompTIA A+ ce Certification, CompTIA, September 6 2024 - September 6 2027
- Google IT Support, Coursera
- Introduction to Python, Coddy
- SQL for Beginners, Coddy
Software
SCLogic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offPaid sick leave401k matchPersonal development programsWork from home optionLanguages
English
Native or Bilingual
Quote
Our lives begin to end the day we become silent about things that matter.
Martin Luther King Jr.
Interests
Learning Coding Languages
Reading
Crochet
Hiking
I have a soft spot for my toothless cat, Jack
Traveling
Photography
Finding new music and artists
Timeline
Website Editor
Broadcast Supply Worldwide
05.2023 - 08.2023
Accounts Receivable
Broadcast Supply Worldwide
06.2022 - 05.2023
Senior BSC Specialist
Swiss Post Solutions @ Amazon
10.2020 - 06.2022
BSC Specialist
AppleOne for Ricoh @ Amazon
01.2020 - 08.2020
Customer Service Representative
The Home Depot
05.2019 - 08.2019
Accounts Receivable and Administration
Consolidated Electrical Distributors
01.2018 - 03.2019
Bachelor of Science - Cybersecurity and Information Assurance
Western Governor's University
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