Ciara Johnson
Customer Service
St. Petersburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Breakfast Attendant Supervisor
Hampton Inn&Suites
05.2022 - Current
- Maintained compliance with health code compliance and consistently achieved scores over 90%.
- Organized efficient meal service to handle as many as a 100 diners over six months
- Coordinated, checked and received 100 pounds of food per week and stored items according to optimal safety requirements.
- Oversaw training of more than 3 team members.
- Set schedules for 3 staff by planning and designating shifts and hours.
Small Business Owner
Ebay
12.2013 - Current
- Increased sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach
- Increased revenue sales by 30% in 2021
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Managing personal Ecommerce platform since 2013 with over 1,000 listings
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Completed up to 100 sales and shipments every week.
Customer Service Representative
Blair
02.2015 - 04.2021
- Contacted clients to verify account information and maintain accuracy, resulting in 10 % increase in client satisfaction.
- Validated information and documented paperwork to boost Customer Service efficiency.
- Delivered excellent customer service, resulting in consistent 12 % customer satisfaction rating.
- Handled customers in fast-paced setting in coordination with solid team of 20 customer service associates.
- Processed 30 invoices each weeks and mailed documentation to clients.
- Resolved order issues over phone with 25-30 customers daily.
Medical Assistant Extern
Family Practice
01.2012 - 11.2012
- Collected histories, vitals and current complaints via patient interviews.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Report significant information and changes in patient condition to nurse supervisor.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Education
Bachelor of Science - Business Administration And Management
05.2019
- Dean's List [2018 and 2019]
- Fanny Mae Scholarship Recipient
A.S - Media, PA
01.2017
Medical Assistant -
07.2014
Skills
- Report Creation
- Problem-Solving Ability
- Critical Thinking
- Microsoft Excel
- Sales Expertise
- Microsoft PowerPoint
- Microsoft Word
- Credit Card Payment Processing
- Schedule Mastery
- CRM Software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Breakfast Attendant Supervisor - Hampton Inn&Suites
05.2022 - Current
Customer Service Representative - Blair
02.2015 - 04.2021
Small Business Owner - Ebay
12.2013 - Current
Medical Assistant Extern - Family Practice
01.2012 - 11.2012
Cheyney University of Pennsylvania - Bachelor of Science, Business Administration And Management
Delaware County Community College - A.S, Media, PA
Harris School Of Business - Medical Assistant ,
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