Hi, I’m
Ciara Johnson
Gulfport,MS
Summary
Proven professional with a track record of enhancing customer satisfaction at Intuit through expert chat support and technical troubleshooting. Excelled in managing high-volume inquiries with exceptional time management and listening skills. Skilled in Opera, adept at sensitive information handling, and known for transforming front desk efficiency at Beau Rivage.
Overview
9
years of professional experience
Work History
Beau Rivage
Front Desk Receptionist
02.2022 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Intuit
Chat Support Representative
12.2020 - 03.2024
Job overview
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Memorial Hospital At Gulfport
Help Desk Associate
01.2016 - 03.2020
Job overview
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Streamlined help desk processes for quicker response times to support requests.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
Education
Gulfport High SchoolGulfport, MS
High School Diploma
05.2012
University Overview
- Professional Development: Communication
- 3.5 GPA
- Junior NAACP Member
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Report Generation
- Technical Support
- Sensitive information handling
- Guest Relations
- Skilled in Opera
Timeline
Front Desk Receptionist
Beau Rivage
02.2022 - Current
Chat Support Representative
Intuit
12.2020 - 03.2024
Help Desk Associate
Memorial Hospital At Gulfport
01.2016 - 03.2020
Gulfport High School
High School Diploma
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