Ciara Johnson
Manakin Sabot,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II / Anthem Health Guide
Anthem Blue Cross Blue Shield
05.2022 - Current
- Helps members stay involved in their health and get more value for their benefits.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Educate with correct claims payments and help navigate complex claims.
- Help members find high quality providers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier/ Customer Service
Walmart
12.2017 - 07.2019
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
- Supervised and trained personnel in various cashier tasks and duties.
- Created world-class customer experience through front-end customer engagement and point-of-sale interaction.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Welcome Desk Receptionist
American Family Fitness
12.2016 - 12.2017
- Maintained professional appearance of Front Desk with focus on hospitality and Guest service.
- Received, inputted, retrieved and relayed messages to guests.
- Handled all money transactions at the front desk following standard operating procedures.
- Performed shift closing procedures and reviewed all work performed during shift.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Medical Assistant
Fortis College
Richmond, VA06.2011
Skills
- Account updating
- Call Management
- Information Security
- Product Knowledge
- Complaint resolution
- Data Collection
- Data Entry
- Dispute Resolution
- Multi-line phone talent
- Technical Support
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative II / Anthem Health Guide
Anthem Blue Cross Blue Shield
05.2022 - Current
Cashier/ Customer Service
Walmart
12.2017 - 07.2019
Welcome Desk Receptionist
American Family Fitness
12.2016 - 12.2017
Medical Assistant
Fortis College
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