Ciara Johnson
ST. LOUIS,MO
Summary
Diligent In Store Shopper with strong background in ensuring customer satisfaction through efficient and accurate shopping. Demonstrated ability to select high-quality products and manage time effectively to meet tight deadlines. Proven skills in attention to detail and adaptability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Liveops
01.2016 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Grocery Shopper
Amazon
06.2020 - 06.2021
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
Customer Service Representative
Home Depot
02.2006 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Central Visual And Performing Arts
St Louis, MO06-2003
Skills
- Problem-solving skills
- Customer support
- Bagging proficiency
- Barcode scanning
- Customer service
- Shelf stocking
- Cleanliness standards
- Health and safety compliance
- Attention to detail
- Planning and organization
- Decision-making
- Online order fulfillment
Timeline
Grocery Shopper
Amazon
06.2020 - 06.2021
Call Center Representative
Liveops
01.2016 - Current
Customer Service Representative
Home Depot
02.2006 - 06.2010
High School Diploma -
Central Visual And Performing Arts
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