Ciara Kirtsey
Jacksonville
Summary
Motivated and licensed esthetician with a strong foundation in waxing services and a professional background in customer service and sales. Skilled in building rapport,understanding client needs, and creating a positive,comfortable experience. Passionate about the beauty industry and committed to delivering high quality, hygienic and efficient waxing treatments. Excited to bring excellent communication skills and a customer-first mindset into a fast paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Advisor
Concentrix
11.2022 - 06.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Developed and maintained strong relationships with clients, resulting in a high rate of repeat business
- Utilized CRM software to track leads, manage accounts, and analyze sales data for performance improvement
Assistant Manager -Seasonal
Simply Taxes
02.2023 - 04.2023
- Oversee the office’s daily operations, including scheduling appointments, managing client documentation, and ensuring smooth workflow during peak tax season.
- Handle escalated client issues, resolving disputes and ensuring customer satisfaction.
- Maintained client confidentiality and provided exceptional customer service in a fast-paced, high-pressure environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Florida Blue/ Guidewell
03.2019 - 04.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Retail Sales Associate
Beauty Depot
01.2016 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School diploma -
Florida State College at Jacksonville
Jacksonville, FL02.2017
Facial Specialty
Florida State College
Jacksonville, FL11-2021
Skills
- Sanitation
- Eyebrow shaping and tinting
- Basic facials and skincare routines
- Skin analysis
- Waxing (arms,legs)
- Client consultation
Certification
- Licensed Facials specialty - November 2021
Timeline
Assistant Manager -Seasonal
Simply Taxes
02.2023 - 04.2023
Sales Advisor
Concentrix
11.2022 - 06.2024
Customer Service Representative
Florida Blue/ Guidewell
03.2019 - 04.2021
Retail Sales Associate
Beauty Depot
01.2016 - 08.2018
High School diploma -
Florida State College at Jacksonville
Facial Specialty
Florida State College
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