Ciara Lane
Shreveport,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Bank Customer Service Specialist
U.S. Bank
11.2022 - Current
- Assist customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthen customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Address customer inquiries, requests and complaints with courtesy and professionalism.
- Stay current on banking products, services and regulations to continue delivering top-notch service and support.
Claims Service Specialist
Lincoln Financial Group
09.2021 - 10.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Evaluated accuracy and quality of data entered into agency management system.
- Proposed settlements for uncomplicated issues to resolve claims.
Client Service Representative
General Dynamics Information Technology
05.2019 - 09.2021
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Reviewed customer account information to determine current issues and potential solutions.
Customer Service Associate
Walmart
02.2017 - 04.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld strict quality control policies and procedures during customer interactions.
Education
High School Diploma -
Fair Park High School
Shreveport, LA05.2017
Skills
- Microsoft Office
- Customer Data Confidentiality
- Analytical Skills
- Excellent written and verbal communication
- Self-Motivated
- Active Listening
- Critical Thinking
- Strong attention to detail
Timeline
Bank Customer Service Specialist
U.S. Bank
11.2022 - Current
Claims Service Specialist
Lincoln Financial Group
09.2021 - 10.2022
Client Service Representative
General Dynamics Information Technology
05.2019 - 09.2021
Customer Service Associate
Walmart
02.2017 - 04.2019
High School Diploma -
Fair Park High School
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