Summary
Overview
Work History
Education
Skills
Proficiency
Timeline
Generic

Ciara Lasley

Houston,TX

Summary

Resourceful System Administrator who consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience.

Overview

6
6
years of professional experience

Work History

System Administrator

John Hopkins University
04.2023 - Current


  • Managed Learning Management System (LMS), overseeing course creation, modifications, and offerings for seamless employee learning experiences
  • Served as primary point of contact for LMS-related help desk inquiries, delivering timely and effective support to end-users
  • Efficiently processed rosters, monitored course enrollment, tracked completion, and ensured compliance with training requirements
  • Collaborated with virtual Producers to ensure smooth online training sessions, proactively troubleshooting technical issues.
  • Performed day-to-day LMS administration, including record modifications, permission updates, and system feature implementation
  • Assisted in developing dashboards, reports, and metrics while maintaining data integrity through routine data entry and updates
  • Developed and updated comprehensive documentation and training materials for end-users
  • Conducted user training sessions to promote LMS adoption and enhance user proficiency.

Training Specialist

Garnett Station Partners, LLC
12.2022 - 04.2023
  • Created training initiatives for new and existing restaurant employees to meet learning criteria and improve employee and business performance by 20% annually.
  • Traveled to client locations to conduct training classes.
  • Conducted needs analysis with Training Specialists and stakeholders to identify performance enhancement opportunities through additional training interventions.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Defined project scopes, objectives, and timelines while creating detailed project plans and resource strategies to meet goals effectively
  • Offered coaching and support to managers on effective training practices, optimizing development approaches
  • Updated and maintained Standard Operating Procedures (SOPs) for equipment, ensuring operator competency and safety through appropriate training
  • Managed training records and profiles within the Learning Management System (LMS), ensuring compliance and tracking required training
  • Developed and updated Computer Based Training (CBT) modules through Articulate Storyline, enhancing accessible learning resources.

Training and Development Specialist

Houston Independent School District
10.2020 - 11.2022
  • Created learning and development objectives both virtually and in-person, to achieve 80% passing rate for 70+ clients while improving performance by 25% annually.
  • Differentiated curriculum for diverse age groups, tailoring activities for various learning styles adaptable to both online and in-person learning environments
  • Worked with central management to identify, plan, align, and address training needs.
  • Ensured curriculum aligned with organizational standards for diversity, equity, and inclusion, adhering to industry best practices
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated integration of Learning Management System (LMS) to improve curriculum delivery
  • Organized curriculum materials for enhanced accessibility and usability, facilitating efficient use by program teams
  • Created training modules to prepare program teams for effective curriculum delivery
  • Assisted in creating and managing program calendars and timelines for seamless program execution.
  • Achieved an annual client passing rate exceeding 80% by implementing virtual technology during the Covid period.

Training Lead

Hobby Elementary, HISD
11.2017 - 04.2020
  • Oversaw day-to-day functions of training department.
  • Produced learning content aligned with instructional goals, ensuring measurable outcomes
  • Implemented best practices in instructional design techniques to enhance engagement and learning retention
  • Designed inclusive learning opportunities catering to diverse learning preferences and modalities
  • Conducted onboarding sessions to facilitate new hire integration
  • Achieved 78% client passing rate, contributing to the successful promotion to a Training and Development Specialist Role.
  • Designed new assessment system used to evaluate instructors and automate performance reporting.

Education

Master of Science - Secondary Education, Curriculum and Instruction

Middle Tennessee State University

Bachelor of Science - Education

University of Memphis

Skills

  • Learning and Development
  • LMS administration (myLearning, Canvas, Blackboard)
  • Technical Support
  • Content Management
  • Quality Assurance and Compliance
  • Project Management
  • Training and Development
  • Complex Problem-Solving
  • Training Program Design
  • Microsoft Office
  • Data Analysis
  • Video Instruction

Proficiency

  • LMS
  • Canvas
  • Blackboard
  • Google Classrooms
  • FreshDesk (ticketing system)
  • MS Office- Word, Excel, PowerPoint
  • Google Docs, Google Slides
  • Ed Tech- Kahoot, Nearpod, Padlet, Quizlet
  • Video- Zoom, MS Teams, Google Meet
  • Authoring Tools- Articulate Storyline
  • Survey Tools- Survey monkey, Google Forms

Timeline

System Administrator

John Hopkins University
04.2023 - Current

Training Specialist

Garnett Station Partners, LLC
12.2022 - 04.2023

Training and Development Specialist

Houston Independent School District
10.2020 - 11.2022

Training Lead

Hobby Elementary, HISD
11.2017 - 04.2020

Master of Science - Secondary Education, Curriculum and Instruction

Middle Tennessee State University

Bachelor of Science - Education

University of Memphis
Ciara Lasley