Resourceful System Administrator who consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience.
Overview
6
6
years of professional experience
Work History
System Administrator
John Hopkins University
04.2023 - Current
Managed Learning Management System (LMS), overseeing course creation, modifications, and offerings for seamless employee learning experiences
Served as primary point of contact for LMS-related help desk inquiries, delivering timely and effective support to end-users
Efficiently processed rosters, monitored course enrollment, tracked completion, and ensured compliance with training requirements
Collaborated with virtual Producers to ensure smooth online training sessions, proactively troubleshooting technical issues.
Performed day-to-day LMS administration, including record modifications, permission updates, and system feature implementation
Assisted in developing dashboards, reports, and metrics while maintaining data integrity through routine data entry and updates
Developed and updated comprehensive documentation and training materials for end-users
Conducted user training sessions to promote LMS adoption and enhance user proficiency.
Training Specialist
Garnett Station Partners, LLC
12.2022 - 04.2023
Created training initiatives for new and existing restaurant employees to meet learning criteria and improve employee and business performance by 20% annually.
Traveled to client locations to conduct training classes.
Conducted needs analysis with Training Specialists and stakeholders to identify performance enhancement opportunities through additional training interventions.
Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
Defined project scopes, objectives, and timelines while creating detailed project plans and resource strategies to meet goals effectively
Offered coaching and support to managers on effective training practices, optimizing development approaches
Updated and maintained Standard Operating Procedures (SOPs) for equipment, ensuring operator competency and safety through appropriate training
Managed training records and profiles within the Learning Management System (LMS), ensuring compliance and tracking required training
Developed and updated Computer Based Training (CBT) modules through Articulate Storyline, enhancing accessible learning resources.
Training and Development Specialist
Houston Independent School District
10.2020 - 11.2022
Created learning and development objectives both virtually and in-person, to achieve 80% passing rate for 70+ clients while improving performance by 25% annually.
Differentiated curriculum for diverse age groups, tailoring activities for various learning styles adaptable to both online and in-person learning environments
Worked with central management to identify, plan, align, and address training needs.
Ensured curriculum aligned with organizational standards for diversity, equity, and inclusion, adhering to industry best practices
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Coordinated integration of Learning Management System (LMS) to improve curriculum delivery
Organized curriculum materials for enhanced accessibility and usability, facilitating efficient use by program teams
Created training modules to prepare program teams for effective curriculum delivery
Assisted in creating and managing program calendars and timelines for seamless program execution.
Achieved an annual client passing rate exceeding 80% by implementing virtual technology during the Covid period.
Training Lead
Hobby Elementary, HISD
11.2017 - 04.2020
Oversaw day-to-day functions of training department.
Produced learning content aligned with instructional goals, ensuring measurable outcomes
Implemented best practices in instructional design techniques to enhance engagement and learning retention
Designed inclusive learning opportunities catering to diverse learning preferences and modalities
Conducted onboarding sessions to facilitate new hire integration
Achieved 78% client passing rate, contributing to the successful promotion to a Training and Development Specialist Role.
Designed new assessment system used to evaluate instructors and automate performance reporting.
Education
Master of Science - Secondary Education, Curriculum and Instruction