Ciara Lawson

I started at the front desk of a private training facility The LIFT Lounge and was quickly promoted to Manager of operations/client services because I’m proactive, adaptable, and not afraid to jump in wherever I’m needed. I’m comfortable managing schedules, organizing documents, and keeping communication flowing between teams and clients — all while staying calm under pressure and making sure nothing slips through the cracks.

• Assisted in organizing schedules and coordinating resources for a variety of projects.
• Took part in training sessions to get familiar with the tools and systems we used daily.
• Helped manage inventory by keeping an eye on supplies and flagging shortages early.

• Partnered with senior management to plan and execute long-term company goals.

• Helped create, update, and fine-tune operational policies and guidelines. (SOP'S!)
• Focused on delivering great customer experiences by adapting to changing needs.
• Worked with department leaders to roll out new procedures and fix quality issues...
• Escalated issues to management with clear, detailed reporting.
• Scheduled employee shifts based on customer flow and individual strengths.
• Stepped in to handle difficult customer situations, supporting staff and maintaining excellent service.
• Built positive relationships with customers by engaging with them and fostering trust.

• Welcome guests and make sure they had a great dining experience from start to finish.
• Coordinated with kitchen staff and use intuition to deliver accurate, timely orders.
• Managed multiple tables at once while keeping service smooth and friendly. Great multi tasker!!
• I know the menu inside and out and recommend and upsell dishes/ drinks mocktails etc...
• Resolve any concerns quickly, turning situations around positively.