Ciara Sweatt
Marysville,WA
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Progressive
07.2022 - Current
- Negotiated favorable settlements with claimants, insureds, and other insurance carriers to minimize financial risk for the company.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Office Assistant
ServiceMaster
03.2021 - Current
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling range of routine and special requirements
- Developed correspondence letters, memos and emails
- Verified accuracy of business records by consistently updating customer information.
Team Leader
Convergys, AT&T
01.2016 - 07.2019
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of 25 members while providing exceptional customer service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Technical Support Representative
Volt Workforce Solutions
09.2014 - 12.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Translated complex technical issues into digestible language for non-technical users
- Used ticketing systems to manage and process support actions and requests
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Education
Associate of Arts - Secondary Education
New Mexico State University - Dona Ana Community College
Las Cruces, NMHigh School Diploma -
Everett High School
Everett, WASkills
- Event Planning
- Microsoft Dynamics
- Microsoft Outlook
- Materials Organization
- Intuit QuickBooks
- Verbal and Written Communication
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Risk Assessment
- Casualty and property loss
Timeline
Claims Adjuster
Progressive
07.2022 - Current
Office Assistant
ServiceMaster
03.2021 - Current
Team Leader
Convergys, AT&T
01.2016 - 07.2019
Technical Support Representative
Volt Workforce Solutions
09.2014 - 12.2015
Associate of Arts - Secondary Education
New Mexico State University - Dona Ana Community College
High School Diploma -
Everett High School