Ciara Lilja
Davis,IL
Summary
Experienced professional with a diverse background, including 8 years as a Certified Nursing Assistant (CNA) and as a Parts Salesperson in the semi dealership industry, culminating in a promotion to Corporate Inventory Control Specialist. Renowned for being a hard worker, compassionate, and reliable. Strong problem-solving abilities and dedication to excellence. Adept at multitasking, thriving under pressure, and working efficiently both independently and collaboratively. A motivated self-starter seeking a long-term position that aligns with my career aspirations and personal growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Inventory Control Specialist
Truck Country
Hampshire, USA
11.2023 - 02.2025
- Conducted regular audits to ensure inventory accuracy and identify any discrepancies
- Collaborated with cross-functional teams to develop and implement efficient warehouse processes
- Performed regular cycle counts to maintain accurate stock levels throughout the warehouse
- Identified slow-moving or obsolete inventory items, leading to a reduction in excess stock holding costs
- Investigated root causes of inventory discrepancies using problem-solving techniques such as root cause analysis (RCA)
- Spearheaded continuous improvement initiatives to streamline inventory control processes
- Identified opportunities for cost savings through process improvements.
- Managed inventory levels using advanced tracking systems and software.
- Trained new staff on inventory processes and best practices for accuracy.
- Collaborated with purchasing team to forecast inventory needs and trends.
- Resolved discrepancies in inventory records through investigation and communication.
- Developed procedures to streamline order processing and delivery workflows.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Investigated and resolved variances with inventory records.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Reviewed shipping and received documents for accuracy.
- Implemented new procedures for tracking, receiving, counting, and storing items in the warehouse.
- Entered information into system to update status reports.
- Pulled damaged and recalled products for return or disposal.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Developed strategies to reduce excess inventory and improve overall efficiency.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Identified obsolete or slow-moving items that should be removed from the system.
- Developed training materials related to best practices in inventory management.
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
Parts Sales Associate
Truck Country
Hampshire, USA
07.2022 - 02.2024
- Assisted customers in selecting appropriate parts for various truck models.
- Processed customer orders accurately and efficiently in the sales system.
- Provided technical support and product knowledge to customers and staff.
- Coordinated with suppliers for timely delivery of parts and supplies.
- Maintained organized displays of parts to enhance customer experience.
- Trained new associates on sales procedures and product information.
- Resolved customer inquiries and issues regarding parts promptly and professionally.
- Operated point of sales and parts lookup computer systems.
- Opened crates to replenish stocked items in proper aisles.
- Researched availability of requested parts from suppliers when necessary.
- Assisted with inventory management by stocking shelves, organizing items, and restocking supplies as needed.
- Greeted customers upon arrival to assess their needs and provide assistance.
- Adhered to all safety procedures when handling hazardous materials such as oils and chemicals.
- Entered new part numbers into the computer system for ordering purposes.
- Provided customer service and support in the parts department, including answering questions and resolving issues.
- Verified accuracy of shipments received against invoices or purchase orders before releasing to customers.
- Initiated returns or exchanges of defective or incorrect items promptly and courteously.
- Processed incoming orders for parts from customers accurately and efficiently.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Ordered or purchased supplies to maintain optimum inventory.
- Taught and trained new sales personnel on customer service and sales techniques.
- Made recommendations to customers to promote brand effectiveness and product benefits.
CNA - Certified Nursing Assistant
Fair Oaks Rehabilitation and Health Care Center
South Beloit, USA
05.2022 - 07.2022
Certified Nursing Assistant
Wood's Crossing
Brodhead, USA
04.2017 - 11.2019
- Worked on CBRF and Skilled Nursing
- Observed and documented resident behavior, activities, care, intake/output and mobility
- Provided assistance for ADLs- grooming, bathing, dressing, ambulation, ROM, meals
- Stocked rooms with supplies and linen
- Created relationships with residents and visited with them
- Assisted nurses with wound care
- Assisted therapy with exercises
- Communicated with kitchen staff and nurse for any outings planned for residents
Certified Nursing Assistant
BrightStar Care
Janesville, USA
03.2017 - 04.2017
- Assisted patients in their own homes
- Observed and documented resident behavior, activities, care, intake/output and mobility
- Provided assistance for ADLs- grooming, bathing, dressing, ambulation, ROM, meals, meal prepped
- Created relationships with patients and visited with them
- Took patients on errands - grocery store, doctors appointments, breakfast, post office, gas station
Certified Nursing Assistance
Wood's Crossing
Brodhead, USA
03.2013 - 11.2015
- Worked on CBRF and Skilled Nursing
- Observed and documented resident behavior, activities, care, intake/output and mobility
- Provided assistance for ADLs- grooming, bathing, dressing, ambulation, ROM, meals
- Stocked rooms with supplies and linen
- Created relationships with residents and visited with them
- Assisted nurses with wound care
- Assisted therapy with exercises
- Communicated with kitchen staff and nurse for any outings planned for residents
Lifeguard
Lake Summerset Association
Davis, USA
05.2012 - 09.2015
- Worked summer of 2012 and 2015
- Obtained Lifeguard Cert. and CPR Cert.
- Maintained a clean pool, bathrooms/showers and beach area
- Supervised swimmers and enforced rules
- Taught swim lessons
- Practiced rescue drills
- Passed a physical and skill fitness assessment throughout the summer
PCW Personal Care Worker
Wood's Crossing
Brodhead, USA
05.2012 - 03.2013
- Worked on CBRF
- Observed and documented resident behavior, activities, care, intake/output and mobility
- Provided assistance for ADLs- grooming, bathing, dressing, ambulation, ROM, meals
- Stocked rooms with supplies and linen
- Created relationships with residents and visited with them
- Assisted nurses with wound care
- Assisted therapy with exercises
- Communicated with kitchen staff and nurse for any outings planned for residents
Dietary Aide
Wood's Crossing
Brodhead, USA
06.2011 - 05.2012
- Prepared drinks and trays for all meals.
- Served meals and refilled drinks during meal time.
- Took meal requests for lunch and dinner.
- Picked up food trays, documented intake, cleaned dining room, washed and put away dishes.
- Performed daily and weekly kitchen cleaning tasks.
Education
College -
Tricoci Beauty School
Rockford, ILDakota Jr./Sr. High School -
Dakota Jr./Sr. High School
Dakota, ILHighland Community College -
Highland Community College
Freeport, ILSkills
- Collaboration
- Dietary department experience
- Time management
- Swimming
- Customer service
- Empathy
- Work Ethic
- Consistency
- Teamwork
- Output
- Dependable
- Flexible
- Intake
- Patient monitoring
- Communication skills
- Critical Thinking
- Positivity
- Adaptability
- Punctual
- Problem Solving
- Vital signs
- Honest
- Home care
- Compassion
- Documenting
- Multitasking
- Patient
- Leadership
- Strong Attention to Detail
- First aid
- Computer skills
- Resident's rights
- Sales
- Processing orders
- Root Cause Analysis
- Inventory Control
- Shipping & Receiving
- Creating Processes
- B2B sales
- Sales B2C
- Data entry
- Research
- Inventory management
- Data analysis
- Process improvement
- Customer relationship management
- Parts ordering
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Reporting accuracy
- Shipping and receiving
- Discrepancy resolution
- Inventory documentation
- Stock reconciliation
- Report preparation
- Inventory monitoring
- Stock control
- Forklift operation
- Audit support
- Demand forecasting
- Inventory optimization
- Damaged merchandise processing
- Order picking
- Shipment verification
- Computer tracking
- Cost control
- Cycle counting
Certification
- First Aid Certification
- CNA
- Driver's License
- State Tested Nursing Assistant
Assessments
- Attention to detail, Proficient, 05/01/22
- Work style: Reliability, Proficient, 05/01/22
- Sales skills, Proficient, 05/01/22
Personal Information
Authorized To Work: US
Timeline
Corporate Inventory Control Specialist
Truck Country
11.2023 - 02.2025
Parts Sales Associate
Truck Country
07.2022 - 02.2024
CNA - Certified Nursing Assistant
Fair Oaks Rehabilitation and Health Care Center
05.2022 - 07.2022
Certified Nursing Assistant
Wood's Crossing
04.2017 - 11.2019
Certified Nursing Assistant
BrightStar Care
03.2017 - 04.2017
Certified Nursing Assistance
Wood's Crossing
03.2013 - 11.2015
Lifeguard
Lake Summerset Association
05.2012 - 09.2015
PCW Personal Care Worker
Wood's Crossing
05.2012 - 03.2013
Dietary Aide
Wood's Crossing
06.2011 - 05.2012
College -
Tricoci Beauty School
Dakota Jr./Sr. High School -
Dakota Jr./Sr. High School
Highland Community College -
Highland Community College
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