Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings, BWW
11.2024 - Current
Delivered exceptional customer service by accurately taking orders and addressing guest inquiries.
Coordinated with kitchen staff to ensure timely food preparation and delivery to guests.
Managed multiple tables simultaneously while maintaining high standards of service quality.
Assisted in resolving customer complaints effectively to enhance satisfaction and loyalty.
Monitored dining area for cleanliness and adherence to health regulations throughout shifts.
Upsold menu items to enhance guest experience and boost restaurant revenue.
Collaborated with team members to ensure smooth operations during peak service hours.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
T.G.I.Frday's
07.2024 - 10.2024
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, roll silverware, stock ice, plates, and delivery bags.
Cultivated warm relationships with regular customers.
Served food and beverages promptly with focused attention to customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Increased sales significantly by upselling higher-end products to customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Hostess
Polly's Pies Restaurant & Bakery
06.2022 - 05.2023
Knowledge of food service regulations
Attending to diners before, during, and after their meals
Ensure timely delivery of food and beverages by checking on the tables periodically throughout the service
Pack food items
Explained menu items and suggested appropriate options for food allergy concerns.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Served food and beverages promptly with focused attention to customer needs.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Roll silverware
Make coffee
Fill beverage cups and assist to clear dishes
Maintain clean and orderly lobby, checkout, marketplace and bathroom areas
Stock shelves and pie cases
Empty trash receptacles and restock supplies as needed
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Carefully handle all cash and card transactions
Wear a smile and positive attitude
Driver
DeMatteo's Pizza
12.2021 - 06.2022
Transporting food to customers at their desired locations
Managing cash and card payments upon delivery, as needed
Adhering to road and traffic regulations
Remaining up-to-date with the restaurant's promotions and informing customers of these accordingly
Anticipating and responding to customers' queries and complaints
Topping pizzas, making salads and appetizers
Managing the register and carefully handling cash and card transactions
Greeting all customers as the enter the establishment
Establishing excellent customer service
Keeping restaurant clean throughout work shift and at the end of the shift
Served customers promptly by smoothly collecting and delivering high volume of orders.
Verified orders prior to completing deliveries to avoid customer complaints.
Retail Associate
Goodwill Industries
01.2021 - 10.2021
Interact with customers and sales prospects
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers, helped locate merchandise, and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Stocking products
Price products based on item, name brand, quality and size
Answer phones
Count registers at beginning and end shifts
Promote Good Will mission Statement
Collect cash donations
Follow ALL safety protocols
Greets and receives customers in a welcoming manner
Directs customers by escorting them to racks and counters
Promotes sale of the day
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered questions about store policies and addressed customer concerns.
Front Counter Cashier
Johnnys Burgers
10.2018 - 03.2019
Ability to work in a highly fast paced environment
Processed credit card, and gift certificate payments with POS.
Approached every question or concern with calm and level-headed approach.
Carefully/properly handling food orders
Operating fryer
Keeping restaurant clean at all times especially after lunch rush
Count money in cash drawers in beginning and end of shifts to ensure ALL transactions were handled properly
Maintained stock and replenished workstation products.
Warmly welcomed customers upon approaching counter and placing orders.
Server/Bartender
The Hideaway Cafe
12.2015 - 09.2017
Adapted quickly into working in a highly-fast paced environment
Carefully handled ALL cash and card transactions
Greeted customers as they enter establishment
Maintained conversations with customers, while keeping up with all daily tasks in the work-place
Keeping bar area and work-place clean and maintained
Demonstrated flexibility in regards to work assignments and work schedule
Carefully handled and maintained control/documentation of products in inventory
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Worked with POS system to place orders, manage bills, and handle complimentary items.