Ciara L. Martinez
Enfield,CT
Summary
Accomplished Public Safety Administrator with a proven track record at The Town of Enfield and the City of Hartford, adept in managing legal documents and enhancing public service efficiency. Bilingual with exceptional communication skills, I excel in high-pressure situations, ensuring meticulous case management and fostering community relations. Expert in technology, including NexGen and Microsoft Office, I am committed to upholding confidentiality and ethical standards.
Overview
9
9
years of professional experience
Work History
Public Safety Administrator
The Town of Enfield
Enfield, USA
11.2023 - Current
- Experienced in managing legal documents, and case files
- Ensuring accurate filing and timely updates in databases like NexGen
- Provided exceptional customer service by assisting the public with information and report requests across multiple platforms
- Coordinated FOIA requests, subpoenas, and accident reports
- Support officers with case documentation and juvenile arrest paperwork
Family Support Provider/Case Manager
Catholic Charities
Hartford, USA
09.2019 - 11.2021
- Skilled in developing and managing Family Service Plans (FSP)
- Conducting interviews during the home visits
- Supporting clients in achieving service plan goals
- Maintained accurate case records to ensure program compliance while engaging clients and promoting independence
- Delivered community outreach presentations to recruit clients and connected families with vital resources for ongoing support
Emergency Telecommunications Dispatcher
City of Hartford
Hartford, USA
09.2015 - 08.2019
- Responsible of receiving and prioritizing 911 calls.
- Responsible gathering crucial information to determine the urgency of the call.
- Dispatching emergency services to the location where the call originated from.
- Managing multiple communication channels (radios, phones, computers) in high-pressure situations to ensure the safety of the caller
- Skilled in entering precise information and retrieving critical data of the case at hand.
- Maintaining real-time communication with first responders
- Ensuring timely responses during emergencies
Education
B.A - Liberal Arts
BAY PATH UNIVERSITY
Longmeadow, MA05.2019
A.A - General Studies
MANCHESTER COMMUNITY COLLEGE
Manchester, CT05.2017
Skills
- Bilingual (fluent in English/Spanish)
- Good oral communication and writing skills
- Adherence to confidentiality of sensitive information
- Maintain the highest moral and ethical standards
- Adhere to supervisory and administrative directives
- Attentive to command position authority
- Recognize proper social register and positional status
- Highly motivated, goal oriented, and skills in public relations
- Enjoy challenges and working with people
- Empathetic to the plight of others
- Skilled in all of Microsoft Office systems
References
Available upon request
Timeline
Public Safety Administrator
The Town of Enfield
11.2023 - Current
Family Support Provider/Case Manager
Catholic Charities
09.2019 - 11.2021
Emergency Telecommunications Dispatcher
City of Hartford
09.2015 - 08.2019
B.A - Liberal Arts
BAY PATH UNIVERSITY
A.A - General Studies
MANCHESTER COMMUNITY COLLEGE
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