Ciara Lowe
Conyers,GA
Summary
Accomplished Director at SoulShine East Atlanta, adept in strategic planning and people management, significantly enhancing team collaboration and boosting company revenue through continuous improvement and cost-saving measures. Demonstrated expertise in operations management and verbal communication, fostering a culture of empowerment and engagement.
Overview
12
12
years of professional experience
Work History
Director
SoulShine East Atlanta
1332 Glenwood Ave
04.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Teacher's Assistant
Premier Academy Learning Center
399 Macedonia Rd, SE Atlanta, GA 30354
06.2015 - 07.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Customer Service Cashier
Sodexo USA
800 Cherokee Ave SE, Atlanta, GA 30315
03.2012 - 10.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Associate of Science - Nursing
Georgia State University
Atlanta, GA08.2026
High School Diploma -
Columbia High School
Decatur, GA05.2013
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Timeline
Director
SoulShine East Atlanta
04.2022 - Current
Teacher's Assistant
Premier Academy Learning Center
06.2015 - 07.2021
Customer Service Cashier
Sodexo USA
03.2012 - 10.2016
Associate of Science - Nursing
Georgia State University
High School Diploma -
Columbia High School