Ciara Randall

EHS Analyst provides support in planning, implementation and monitoring of environmental,health, and safety programs and policies to ensure compliance with federal, state, and local health, safety and environmental regulations

EHS Analyst Duties & Responsibilities:

• Helped agencies and corporations develop proper standards to minimize environmental impact risks.
• Analyzed and reported on environmental data covering emissions, atmospheric monitoring and soil and water samples.
• Consulted with clients on developing compliant environmental policies.
• Led strategic planning and implementation of long-range plans for environmental programs.
• Advised government agencies, industry partners and general public about environmental issues based on sound scientific and technical information.
• Designed systems and components to reduce negative environmental impacts.
• On-site management of OSHA, State and Federal Environmental requirements
• Conduct formal and systematic reviews of campus operations and activities to ensure compliance with environmental regulations such as CAA, CWA, RCRA, TSCA, SARA, and applicable State of North Carolina rules and regulations
• Responsible for the accuracy and auditing of all OSHA and Safety related statistics
• Track Safety and Environmental Audit documents
• Work with affected departments to coordinate, implement and maintain employee injury prevention strategies and program(s)
• Provide hazard analysis, program customization, training and EHS support to industrial activities within the organization, creative services and scripted television production activities
• Manage the FNG Ergonomics program including performing minor equipment adjustments, communicating with all levels of employees and executives, conducting follow ups and documentation
• Support the maintenance of EHS database of accidents and incidents
• Supports site in achieving EHS targets & objectives
• Track Environmental, Health and Safety metrics including Quarterly KPIs and PPE Acknowledgement submissions
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.

• Experience in customer facing roles
• Experience in a customer service or customer success position.
• Experience working with brand image and promoting value through customer experience
• Experience working successfully in a remote capacity.
• Exceptional ability to communicate and foster positive relationships
• Ability to rapidly embrace and learn new policies, procedures, or technologies
• Excellent project management skills focused on customer delivery
• Ability to work on multiple projects and prioritize customer success
• Experience using Zendesk, Kustomer, or similar platforms
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Educated customers on special pricing opportunities and company offerings.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Scheduled appointments, meetings and events for management staff.
• Responded effectively to sensitive inquiries or complaints.
• Coordinated appointments, meetings and conferences.
• Maintained accurate department and customer records.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Prepared and prioritized calendars and correspondence.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Directed customer communication to appropriate department personnel.
• Composed correspondence, reports and meeting notes.
• Utilized editing programs to proofread content for typo-free emails, memos and documentation.
• Handled incoming calls and directed callers to appropriate department or employee.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Responded to customer issues to provide immediate resolution and improve retention.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Composed, edited and typed complex memos and reports with job-related software.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Coordinated catering services for various functions, including sales trainings and department meetings.
• Executed on-time, under-budget projects by solving complex issues for senior leadership.

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Cooked multiple orders simultaneously during busy periods.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions and offered product advice.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Kept stations stocked and ready for use to maximize productivity.
• Provided exceptional service to high volume of daily customers.
• Followed proper food handling methods and maintained correct temperature of food products.
• Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
• Collected payments and provided accurate change.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Set up workstations with needed ingredients, utensils and cooking equipment.
• Greeted customers, answered questions and recommended specials to increase profits.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Grilled and deep fried various foods from meats to potatoes.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Operated POS terminals to input orders, split bills and calculate totals.
• Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
• Trained new team members in cash register operation, stock procedures and customer services.
• Washed and peeled ingredients to prepare for different meals and recipes.
• Retained consistent quality and high accuracy when preparing identical dishes every day.

• Oversaw event logistics, venue scheduling and accommodations.
• Coordinated vendors, timelines and budgets for events.
• Hired, trained and supervised volunteers and support staff required for events.
• Tracked payments, balances and registrations for various events.
• Developed diagrams and floor plans with event setup requirements.
• Negotiated with vendors to achieve most favorable terms.
• Produced contracts and invoices for events and monitored fee collection.
• Delivered client services in logistics, registration and attendee tracking for internal and external events.
• Coordinated and allocated equipment, supplies and staff for events.
• Created program activities, agendas and budgets based on client requirements.
• Designed contracts, collected fees and booked venues for events.
• Managed safe and smooth food delivery at banquets, conferences and social events.
• Conferred with customers to gather event requirements and explore opportunities.
• Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.

• Provided classroom support throughout planned instruction and individual lessons.
• Delivered instruction individually or in small groups with support from instructor.
• Worked one-on-one with special needs students to help navigate through school challenges.
• Monitored students in class, hallways and cafeteria to enforce school rules.
• Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
• Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
• Graded assignments and tests and documented results into filing systems.
• Cleaned and organized classrooms, materials and supplies.
• Complied with instructor-developed IEPs and made informed recommendations for adjustments.
• Distributed classroom materials, pencils, paper and art materials.
• Organized student performance and enrichment activities to facilitate learning.
• Distributed textbooks, workbooks, papers and pencils to students.
• Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.

• Used therapies to help eliminate inappropriate behaviors and manage triggering events.
• Documented client behaviors and functional levels for treatment team members.
• Assisted with identifying behavioral goals and implementing interventions.
• Encouraged participation in social integration activities and group-based events.
• Supported individuals one-on-one in line with treatment plan and individual emotional needs.
• Responded to emergency situations and provided crisis support.
• Maintained progress notes and documentation for patient health records.
• Delivered appropriate therapy based on diagnosis and individual needs.

• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Assisted clients with bathing, dressing and incontinence care.
• Improved patient outlook and daily living through compassionate care.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Assisted with client personal care needs to foster independence and well-being.
• Documented care provided and submitted notes to supervisor.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Recognized emergency situations and implemented appropriate procedures.
• Maintained detailed records of services performed on clients.

Duties focus on the following:

• Evaluate and collect data pertaining to our facilities behavior modification system.
• Interact with residents and communicate effectively and professionally in a juvenile justice facility.
• Process admissions into the facility to create and maintain case files related to residents within the Youth Center.
• Help administer the MAYSI~2 screening instrument to new juvenile admissions.
• Observe Bucks County Juvenile Court and attend hearings with the residents and a Special Services Counselor to produce summaries for distribution within the facility.
• Process DNA and Fingerprint submissions for the Pennsylvania State Police

• Kept operations area neat and orderly to minimize obstacles.
• Set up and operated production equipment according to daily work orders and safety procedures.
• Communicated schedules to production and creative teams, animation studio partners and other support staff.