CIARA MICHAUX

•Helping insurance providers manage their practice with helping patients schedule an appointment with mental

health providers.

• Worked collaboratively to improve team performance metrics, contributing to the refinement of resource

materials for agent support.

• Provided comprehensive assistance with policy modifications, generated accurate insurance quotes, and

resolved technical issues in quoting and online platforms.

• Train an individual that is returning back to work, help associates while on call with how to navigate and book a client and provided ideas to other leaders regarding new associates on how they are able to grow within their current role.

• Reach out to delinquent clients to secure payment and determine reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner
• Determine the right solution for the client while staying within collections compliance guidelines
• Actively mentor and train new trainees to ensure comprehensive onboarding and ongoing development.
• Communicated via email with management and clients regarding any program agreements to help set the patient for repayment of their outstanding balances.

• Assisted with opening and closing the client's business and personal accounts
• Handled escalated calls by assisting clients with fraud prevention, processing claims, and resolving disputes
• Processed check orders for clients and managed calls addressing account adjustments, online issues, and money transfers
• Linking cards and accounts, facilitated credit limit increases.
• Assisted the clients with troubleshooting online banking issues , creating their accounts and navigation.
• Communicating through email to the management , back office and clients regarding on-going concerns.
• Actively mentor and train new trainees to ensure comprehensive onboarding and ongoing development

• Discussed clients' mortgage account status, including insurance, principal, and escrow details
• Assisted clients with making payments and payoffs on their mortgages
• Processing payment reversals and fee reimbursement
• Managed escalated calls, resolving complex issues efficiently to ensure customer satisfaction and maintain service quality
• Supported in-branch representatives in assisting clients to enhance customer service and satisfaction.
• Actively mentor and train new trainees to ensure comprehensive onboarding and ongoing development.

• Managed inbound and outbound communication across various channels, including phone, chat, and email
• Assisted the customers with making payments or setting up payment arrangements.
• Troubleshooted technical issues with the customer devices.

• Help customers understand their benefits and give them the tools to make more informed decisions about their health care
• Assisted customers with locating providers in their area and planning for upcoming treatments
• Assisted customers with enrolling and understanding their benefits

• Visited patients twice daily to configure and adjust dietary plans according to their health needs
• Delivered meals to patients twice daily, ensuring timely and accurate service
• Provided exceptional patient care and service, fostering strong, trusting relationships and ensuring a positive healthcare experience