Ciara Oden
Covington,KY
Summary
Experienced financial & customer service professional, philanthropist, and leader with background in business management, human relations, marketing, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Founder
Vision of Community, Inc
06.2025 - Current
- Developing strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Building a positive organizational structure that fosters creativity, community development, and empowers individuals.
- Organizing community service projects, encouraging individuals to actively participate in serving others and fostering a sense of social responsibility.
Assistant Manager Promoted to Store Manager
Checksmart Financial Services
08.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Charter Communications, Spectrum
09.2022 - 05.2023
- Contacted potential and existing Spectrum customers to drive sales and improve services.
- Contributed valuable feedback regarding sales techniques for management consideration during strategy development sessions.
- Increased customer satisfaction by promptly addressing concerns and providing accurate product information.
Customer Service Specialist
GreenSky Credit
04.2019 - 04.2022
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Experiential training in credit reporting, loan origination, and Salesforce CRM application.
Education
Bachelor of Arts - Social Work & Human Relations
Northern Kentucky University
Highland Heights, KYBachelor of Science - Organizational Leadership
Northern Kentucky University
Highland Heights, KY05-2028
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
Timeline
Founder
Vision of Community, Inc
06.2025 - Current
Assistant Manager Promoted to Store Manager
Checksmart Financial Services
08.2023 - 06.2024
Sales Associate
Charter Communications, Spectrum
09.2022 - 05.2023
Customer Service Specialist
GreenSky Credit
04.2019 - 04.2022
Bachelor of Arts - Social Work & Human Relations
Northern Kentucky University
Bachelor of Science - Organizational Leadership
Northern Kentucky University
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