Ciara Owen
Oklahoma City,OK
Summary
Hardworking, personable, caring, and organized. I come to the table with years of supervisory experience and a deep appreciation for learning new skills. I have become extremely skilled at inventory, staffing, scheduling and working with children in various capacities. I do frozen food orders for Starbucks, and I adjust my pars accordingly to fit the ebb and flow of each season to ensure seasonal favorites are always on hand for guests. This also helps our store keep inventory costs down on items that do not sell as well in off seasons. Customer service is my forte, and I instill the same customer service skills and morals in our staff. I am aware during periods of the semester when students are "dumping" points, and I hit them hard with the suggestive sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Foreman
Tinker Air Force Base
Del City, OK
02.2025 - Current
- Trained new employees on company policies and procedures.
- Developed and implemented strategies to improve team productivity.
- Organized meetings with clients to discuss project specifications and expectations.
- Maintained daily logs of labor and equipment used on-site.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Checked project details to verify job site materials and equipment.
- Established expectations and motivated crews to consistently meet or beat goals.
- Tracked and reported units and labor hours prior to submission of timecards.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated work to staff, setting priorities and goals.
Supervisor
University of Oklahoma, Starbucks, OMU
08.2022 - 02.2025
- Maintain accurate counts of safe and daily tills and also do daily deposit
- Professionally handles 'Positive Discipline' if necessary
- Maintains Health Department regulations within the workplace
- Ordering Frozen Foods on a weekly schedule
- Adjusts ordering pars accordingly to fit seasonal ebb and flow
- Developing and keeping routine to develop a strong team
- Expert cash register skills
- Able to do daily deployment board so employees come in knowing what their duties are for the day
- Handles employee call-ins, schedules changes, and reminding/helping students meet room and board hours weekly
- Inputs invoices into WOR and CBORD programming at OU
- Professionally corrects staff in a timely and efficient manner if a situation occurs
- Training new employees and students including new Supervisors and Assistant Supervisors to prepare them to take over ordering responsibilities for the store
- Helps conduct interviews for full-time positions and student supervisor applicants
Barista
Starbucks, Will Rogers Airport, OKC
Oklahoma City, Oklahoma
01.2022 - 08.2022
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
- Cleaning and sanitizing work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Training new employees that joined our team
Cashier
Walgreens, OKC
Oklahoma City, OK
09.2021 - 11.2021
- Handle customer transactions and operate the cash register in the pharmacy
- Greet customers and welcome them no matter their attitude upon entering the store
- Handle customers prescriptions, insurance, and payments
- Keep the store well stocked, and sanitized
- I also handle inventory of product, stocking, and any complaints
Beauty Advisor
Ulta Beauty, Oklahoma City
Oklahoma City, OK
02.2021 - 08.2021
- Engaging each guest to determine their individual needs
- Keeping fixtures stocked with merchandise
- Maintaining overall store cleanliness
- Suggestive Sales to customers to increase ticket price
- Completing daily goals of credit card sales
Education
Esthetics Licenses -
Central Oklahoma College
Oklahoma04.2022
Skills
- Customer Service
- Stock Management
- Active Listening
- Suggestive Sales
- Conflict Management
- Expectation setting
- Oral Communication
- Employee motivation
- Teamwork
- Goal oriented
- Adaptability
- Relationship building
- Fast Learner
- Decision-making
- Customer service
- Verbal and written communication
- Attention to detail
- Staff management
Certification
- SERV Safe Certified, 01/12/29
- Food Handlers License, 2028
References
Angela Lafountain, Known: 3 years/Personal co-worker, 405-476-1272
Timeline
Foreman
Tinker Air Force Base
02.2025 - Current
Supervisor
University of Oklahoma, Starbucks, OMU
08.2022 - 02.2025
Barista
Starbucks, Will Rogers Airport, OKC
01.2022 - 08.2022
Cashier
Walgreens, OKC
09.2021 - 11.2021
Beauty Advisor
Ulta Beauty, Oklahoma City
02.2021 - 08.2021
Esthetics Licenses -
Central Oklahoma College
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