Ciara Patrick
Sayreville
Summary
Administrative and customer service professional with 13 years of experience in utility, financial, and service sectors. Demonstrates strong multitasking, problem-solving, and organizational skills, with expertise in computer systems and account management. Proven track record in delivering exceptional customer support and administrative efficiency. Aiming to leverage skills in a Utility Company Clerk role at PSE&G.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
PSE&G
10.2025 - Current
- Handle gas and electric service emergency calls following safety protocols.
- Help with starting/stopping service, updating accounts, verifying service details.
- Resolve billing concerns by reviewing charges and payment histories.
- Process appliance service requests and coordinate appointments.
- Maintain detailed documentation of all interactions while ensuring confidentiality and compliance.
Credit Collections Agent
PSE&G
03.2024 - 10.2025
- Managed billing and collections inquiries with a customer‑centered approach.
- Updated accounts, processed service reconnections, explained payment options.
- Ensured accuracy and confidentiality of documentation.
- Conducted outbound calls and resolved complex account issues.
- Maintained strong QA and Customer Satisfaction scores.
Teller II
TD Bank
08.2022 - 03.2024
- Oversaw teller operations including balancing, vault control, and reporting.
- Processed deposits, withdrawals, loan payments, and night deposits.
- Ensured policy and security compliance for transactions.
- Delivered excellent customer service and assisted with teller training.
- Processed foreign currency exchanges and promoted bank services.
Dispatcher - Customer Service Supvr.
Auto Action Group
01.2013 - 07.2021
- Coordinated routing for field technicians using a web‑based system.
- Managed high‑volume customer calls and documented service details.
- Scheduled and adjusted technician routes to meet service commitments.
- Analyzed data to identify scheduling issues and implement solutions.
- Participated in performance feedback reviews.
- Recommended workflow improvements to enhance service quality.
- Balanced technician workloads to maintain productivity.
Education
Associate Degree -
Middlesex County College
Edison, NJ05.2010
High School Diploma -
Colonia High School
Colonia, NJ06.2008
Skills
- Data entry and record management
- Documentation and filing
- Confidential information handling
- High-volume call management
- Conflict resolution and problem solving
- Customer education and communication
- SAP and Salesforce proficiency
- Billing platforms experience
- Microsoft Office applications
- Digital dispatch systems knowledge
- Cash handling and transaction approvals
- Reporting and quality assurance
- Accuracy verification
- Organizational skills
- Attention to detail
- Multitasking ability
- Team collaboration
- Pressure management
References
Available upon request.
Timeline
Customer Service Representative
PSE&G
10.2025 - Current
Credit Collections Agent
PSE&G
03.2024 - 10.2025
Teller II
TD Bank
08.2022 - 03.2024
Dispatcher - Customer Service Supvr.
Auto Action Group
01.2013 - 07.2021
Associate Degree -
Middlesex County College
High School Diploma -
Colonia High School