Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CIARA PATTERSON

AKRON

Summary

Dynamic, client-focused professional with a proven ability to implement innovative strategies and a commitment to continuous improvement. Demonstrated success in team leadership and operational oversight, consistently achieving goals through collaboration and adaptability to evolving challenges. Expertise in conflict resolution, process enhancement, and cultivating a positive workplace culture. Eager to embrace new opportunities that drive success and foster growth.

Overview

12
12
years of professional experience

Work History

Assistant Manager

The Children's Place Outlet
07.2024 - Current
  • Led team initiatives to improve operational workflows and enhance service delivery.
  • Enhanced customer satisfaction through effective problem resolution and proactive communication strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Guided sales team in setting realistic yet challenging sales targets.
  • Analyzed performance metrics to identify areas for improvement and implement strategic solutions.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Interviewer and Office Assistant

VanDevere Inc
08.2023 - 05.2024
  • Greeting customers as they walk in the door, scheduling appointments, following up and confirming appointments.
  • Completing daily deposits and receiving payments for repairs on vehicles.
  • Scanning and filing documents for each repair order. Answering phones and directing them to the correct department of the dealership.
  • Checking in vehicles, taking photographs of damage to vehicles, and logging mileage on vehicles when they are received at the Collision Center.
  • Proficient in working with CDK and CCC One making repair orders and importing assignments from insurance companies.
  • Setting up customers with rental vehicles and creating and updating daily rental reports.

Program Director

Asian Sun Martial Arts
01.2020 - 04.2023
  • Maintained location cleanliness, completed sales and retention excel reports weekly, guided other employees to meeting their sales goals each month.
  • Remained in the top three locations in exceeding sales and revenue goals each month.
  • Interviewed, hired, and trained new employees as well as continuous overview of multiple employees daily.
  • Resolved billing issues in a proficient and prompt manner.
  • Set up appointments for multiple locations and discussed membership options with every student and prospects.
  • Promptly answered phone calls and made outbound calls for retention and expirations on memberships.
  • Fostered community partnerships to expand outreach initiatives and increase program enrollment.
  • Coordinated special events and tournaments, enhancing visibility and promoting martial arts culture within the community.

Residential Technician

CommQuest Deliverance House
10.2018 - 12.2019
  • Distributed medications to residents daily, achieved proper compliance on location cleanliness and held residents accountable for their actions.
  • Helped residents towards bettering their lives and remaining clean and sober.
  • Around residents daily, ran reports and gave daily reports on each individual resident.
  • Day to day assistance with and supervision of clients, ensure comfort, safety, and security of all clients and visitors. Work in partnership with House Manager, clinical staff, and other residential staff, plan and assist with recreation and educational activities, and redirect clients as necessary.

Branch Sales and Service Associate

PNC Bank
02.2017 - 05.2017
  • Banker, loan officer, completed service maintenance on customers’ accounts, helped customers achieve the best financial well-being and plan for their retirement and beneficial investments opportunities.
  • Achieved proper compliance and accurate level reporting.
  • Customer facing daily executing excellent customer service.
  • Outbound calls to contact customers to set down for a conversation to uncover potential needs and goals.

In store banker 1

US Bank
02.2016 - 12.2016
  • Teller, loan officer NMLS, banker. Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Researched beneficial investment opportunities and made recommendations to senior management.
  • Achieved proper compliance and accurate executive level reporting.
  • Maintained in the top 10 bankers of the district always for sales. Booked 20 loans within two and a half months, always met my sales goals and often exceeded expectations.

Cashier

Circle K
08.2015 - 03.2016
  • Assessed customer needs and responded to questions.
  • Bagged merchandise by following standard procedures. Organized register supplies.
  • Rotated stock to maintain freshness. Unboxed new merchandise. Updated register logs.
  • Operated the cash register with proficiency. Weighed food to determine correct pricing. Always provided professional and courteous service. Worked overtime shifts during busy periods.

Receptionist and Cook

Congress Lake Club
11.2014 - 10.2015
  • Provided courteous and informative customer service in an open kitchen format.
  • Kept records of room availability and guests accounts, manually or using computers.
  • Accepted payment from customers and made changes as necessary.
  • Cleaned bars, work areas, and tables Greeted guests and sat them at tables or in waiting areas Prepared and served hot and cold beverages.

Cashier

Panera Bread
11.2013 - 10.2014
  • Updated register logs. Operated the cash register with proficiency.
  • Always provided professional and courteous service. Maintained gift certificate documentation.
  • Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
  • Recorded customer orders and repeated them back in a clear, understandable manner. Served orders to customers at windows, counters, and tables.

Sales associate

Aeropostale
10.2013 - 11.2015
  • Received and processed cash and credit payments for in-store purchases. Also demonstrated that customers come first by serving them with a sense of urgency.
  • Maintained friendly and professional customer interactions. Increased purchase totals by recommending additional items.
  • Reviewed purchases for fraudulent activities.
  • Worked a flexible schedule to accommodate changing customer levels. I organized items in a visually appealing manner. Developed and executed sales promotions.
  • Received top seller at my location for eight months in a row.

Education

High School Diploma - Culinary Arts

Portage Lakes Career Center, Springfield High School
Green, Akron, Ohio
01.2015

Skills

  • Proficient in Microsoft Office and Google Workspace
  • Money handling
  • Customer service
  • Team leadership
  • Time management
  • Customer relations/ Customer relationship management
  • Decision-making
  • Staff training and development
  • Employee scheduling
  • Workload management
  • Goal setting
  • Staff management/ Recruiting and interviewing
  • Task delegation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Resolved product issue through consumer testing.

Timeline

Assistant Manager

The Children's Place Outlet
07.2024 - Current

Interviewer and Office Assistant

VanDevere Inc
08.2023 - 05.2024

Program Director

Asian Sun Martial Arts
01.2020 - 04.2023

Residential Technician

CommQuest Deliverance House
10.2018 - 12.2019

Branch Sales and Service Associate

PNC Bank
02.2017 - 05.2017

In store banker 1

US Bank
02.2016 - 12.2016

Cashier

Circle K
08.2015 - 03.2016

Receptionist and Cook

Congress Lake Club
11.2014 - 10.2015

Cashier

Panera Bread
11.2013 - 10.2014

Sales associate

Aeropostale
10.2013 - 11.2015

High School Diploma - Culinary Arts

Portage Lakes Career Center, Springfield High School

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