Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Peuster

Ciara Peuster

Independence,MO

Summary

Dedicated Worker offering 3 years of counseling and crisis intervention expertise. Offering comprehensive background in social services and mental health, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.

Overview

13
13
years of professional experience

Work History

Counselor Technician

ReDiscover
06.2023 - Current
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Listened to clients' concerns and provided encouragement and support.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Adapted counseling techniques to best suit individual needs of each client.

Receptionist

ReDiscover
02.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Behavioral Health Technician

St Lukes
04.2021 - 02.2023
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.

Cashier

Fast Stop Store
01.2018 - 11.2021
  • Count cash in the register for opening and closing shift
  • Guide customer disputes toward positive resolution with listening skills and excellent customer service
  • Maintain records of purchases and other sales transactions such as returns and refunds
  • Count money in the safe during the shift
  • Cash and stamp checks
  • Interact with customers in a pleasant way and answer questions.

Server

Jose Pepper’s Mexican Restaurant
01.2011 - 01.2021
  • Take customer orders and input correctly into the system
  • Stock service stations at end of each shift
  • Monitor food distribution, ensuring that meals are delivered accurately
  • Prepare food items as needed
  • Total checks, process transactions and give correct amount of change back to customers in a fast-paced environment.

Clerk

QuikTrip
01.2015 - 01.2018
  • Answer phones, take messages and transfer calls
  • Collect and deposit money into register and safe
  • Keep records of all collections to ensure drawers are balanced
  • Provide excellent customer service to all customers
  • Answer customer questions or concerns in a professional manner
  • Clean store and stock items as needed.

Education

Bachelor of Arts - Social Work

Walden Univeristy
07.2024

Highschool Diploma -

North Kansas City
05.2013

Skills

  • People oriented
  • Detail oriented
  • Leadership
  • Organization
  • Patience
  • Problem Solving
  • Critical Thinking Skills
  • Decision Making
  • Dependability
  • Effective Communication
  • Team Work
  • Patient Assessment
  • Crisis Intervention
  • Intervention Support
  • Patient Intake
  • Decision-Making
  • Empathy
  • Coping Methods
  • Mental Health Support
  • Emotional Support

Timeline

Counselor Technician

ReDiscover
06.2023 - Current

Receptionist

ReDiscover
02.2023 - Current

Behavioral Health Technician

St Lukes
04.2021 - 02.2023

Cashier

Fast Stop Store
01.2018 - 11.2021

Clerk

QuikTrip
01.2015 - 01.2018

Server

Jose Pepper’s Mexican Restaurant
01.2011 - 01.2021

Bachelor of Arts - Social Work

Walden Univeristy

Highschool Diploma -

North Kansas City

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Ciara Peuster