Ciara Randall

EHS Analyst provides support in planning, implementation and monitoring of environmental, health, and safety programs and policies to ensure compliance with federal, state, and local health, safety and environmental regulations.

• Reviewed the design and execution of safety drills, ensuring that they effectively prepared employees for potential emergency situations.
• Leveraged statistical modeling techniques to help quantify risks associated with identified hazards and determine the most effective course of action for their mitigation.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
• Coordinated schedules and timelines for events.
• Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
• Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.

• Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
• Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
• Provided one-on-one support to students with special needs, enabling them to achieve academic success.

• Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
• Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
• Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
• Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.

• Coordinated community resources as needed to enhance the level of support provided to clients and their families.
• Provided transportation assistance for clients'' appointments or errands, ensuring punctuality and safety at all times.
• Facilitated communication between clients and their families, keeping all parties informed about the client''s wellbeing.
• Collaborated with healthcare professionals to provide comprehensive support for clients, including medication administration and vital sign monitoring.

• Process admissions into the facility to create and maintain case files related to residents within the Youth Center.
• Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
• Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.