Ciara Risley
Roseburg,OR
Summary
Proven professional with a track record of success at Massage Envy Spa, demonstrating exceptional customer service and leadership skills. Excelled in roles requiring accuracy, precision, and effective communication. Boosted team performance and customer satisfaction, achieving a 97% success rate in preparing students for the Oregon cosmetology exam.
Overview
6
6
years of professional experience
Work History
Animal Foster
Soul 2 Soul Animal Rescue
- Made sure fostered animals were fed and safe environments.
- Exposed them to different sounds so their disposition to desensitize them to numerous amounts of potential daily sounds in hopes to make them more adoptable.
- Took them to all Vet appointments and administered any medication they may have needed.
- Made sure to give them lots of mental and physical enrichment.
Front Desk Receptionist
Massage Envy Spa
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Assistant Manager
Massage Envy Spa
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.6
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cosmetologist
2018.04 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetology Instructor
- Recruited clients for students to get practical experience.
- Followed Oregon curriculum accurately with detailed lesson plans.
- Conducted practice exams for 30+ students on both theoretical and practical sections.
- Prepared students for Oregon cosmetology exam with 97% success.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Supervised and monitored students' use of tools and equipment.
Education
Licensed Cosmetologist -
Roseburg Beauty College
Roseburg, OR08.2016
GED -
Eastlake High School
Chula Vista, CA06.2005
Skills
- Deadline-oriented
- Accuracy and Precision
- Verbal and written communication
- Multitasking
- Team building
- Dependable and Responsible
Timeline
Cosmetologist
2018.04 - Current
Animal Foster
Soul 2 Soul Animal Rescue
Front Desk Receptionist
Massage Envy Spa
Assistant Manager
Massage Envy Spa
Cosmetology Instructor
Licensed Cosmetologist -
Roseburg Beauty College
GED -
Eastlake High School
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