Ciara Roberts
Stockton,CA
Summary
Results-driven with over 10 years of experience in Customer Service Administration including, sales, excellent communication and problem solving abilities to effectively handle inquires while maintains a team player multitasking attitude.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Veranda Luxe Cinema
Concord, CA
10.2022 - 04.2023
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Prepared staff work schedules and assigned team members to specific duties.
Care Provider
IHSS In Home Support Services
Stockton, CA
08.2020 - 12.2022
- Arrange medication and reminded patients to take each according to correct schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Office Assistant
Allied Storage Containers
Oakland, CA
05.2016 - 06.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered telephones, directed calls and took messages. Oversea emails.
- Dispatch truck drivers to correct location for pick up and drop off.
- Developed key customer relationships to increase sales.
- Used Salesforce database to track referral and appointment data.
- Assisted customers with modification of personal containers.
- Maintained inventory of shipping containers that entered and left the yard.
Assistant Sales & Marketing Manager
Bay Area News Group
Oakland, CA
08.2012 - 10.2016
- Accepted and completed cash, check and credit card payments.
- Demonstrated products to potential customers and answered questions to close sales.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Liaised with vendors to coordinate events and sales
Education
Certified Nurse Assistant - Nursing Assistance
Cornerstone College
Hayward, CA08.2013
High School Diploma -
Encinal High School
Alameda, CA06.2004
Some College (No Degree) -
Merritt College
Oakland, CASkills
- Database and Client Management Systems
- Microsoft Office
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Multitasking and Time Management
- Meticulous Attention to Detail
- Sales
- De-Escalation and Conflict Resolution
- Communication and Client Relations
- Team Collaboration
- Adaptable
Timeline
Assistant Manager
Veranda Luxe Cinema
10.2022 - 04.2023
Care Provider
IHSS In Home Support Services
08.2020 - 12.2022
Office Assistant
Allied Storage Containers
05.2016 - 06.2018
Assistant Sales & Marketing Manager
Bay Area News Group
08.2012 - 10.2016
Certified Nurse Assistant - Nursing Assistance
Cornerstone College
High School Diploma -
Encinal High School
Some College (No Degree) -
Merritt College
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