Ciara Rodriguez
Chula Vista,California
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Coordinator
San Ysidro Health
04.2022 - Current
- Provided opportunities via revised workflows to increase career development for Talent Acquisition Coordinators seeking promotions.
- Established consistent language and methodology for talent discussions, development, and succession.
- Completed talent acquisition and management for 2000+ internal and external placements.
- Promoted increased focus on internal talent mobility and emerging talent across the organization.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Developed and implemented onboarding programs for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Briefed new hires regarding benefits and schedules to provide information regarding job specifications and logistics.
- Developed and maintained positive relationships with external vendors to establish trust and rapport.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Handled issue resolution tasks and delivered technical assistance in use of Dayforce system.
- Organized and carried out weekly status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Resolved new hire complaints and grievances successfully through mediation and collaboration.
- Oversaw and managed the hiring process for 8 Talent Acquisition Partners, 20 departments, and over 40 hiring managers.
Administrative Assistant to Program Director and Medical Director
San Diego PACE
03.2021 - 03.2022
- Executed record filing system to improve document organization and management.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client and vendor inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track participant's needs.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Drafted correspondence and other documents for Director and department heads in company's voice.
- Processed department orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Bilingual Behavioral Technician
Autism Spectrum Therapies
10.2019 - 03.2021
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Encouraged clients to participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Devised problem-solving methods such as homework assignments to improve clients' quality of life.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
Field Attendant/Assistant - Office Manager
Derco Inc.
06.2014 - 01.2020
- Managed field operations for a large-scale operation serving over 1,100 vendors and over 10,000 customers per day
- Partnered with the Emergency Response Team to execute safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with the management team, promoting efficient and effective field operations.
- Met with senior management to determine needs and develop roadmaps.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Oversaw work of 20 personnel, with 5 direct reports.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Associate
Dick's Sporting Goods
07.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Master of Science - Business Administration
National University
07.2024
Bachelor of Science - Business Administration
National University
09.2023
Associate Degree - Economics
Southwestern College
01.2020
Associate Degree - Math And Science
Southwestern College
12.2018
Skills
- Team Collaboration
- Data Analysis
- Risk Assessment
- Procedure Compliance
- Organizational Development
- Training and Mentoring
- Project Management
- Microsoft Office
- Presentation Development and Delivery
- Database Maintenance
- Strategic Planning
- Analytical and Critical Thinking
Trainings And Committees
- San Ysidro Health Wellness Committee
- The MAGIC of Customer Relations (Make A Great Impression on the Customer)
- Leading Virtual Meetings
- Goal Setting Training for Leaders
- Supervisor Training: Employment Law Essentials
- Foundations of Leadership
- Patient Service Recovery under Challenging Circumstances
- Team Influence and Empowerment
- Working Across Generations
- How to Create a Great Working Environment
- Fish! Philosophy
Timeline
Talent Acquisition Coordinator
San Ysidro Health
04.2022 - Current
Administrative Assistant to Program Director and Medical Director
San Diego PACE
03.2021 - 03.2022
Bilingual Behavioral Technician
Autism Spectrum Therapies
10.2019 - 03.2021
Sales Associate
Dick's Sporting Goods
07.2019 - 10.2019
Field Attendant/Assistant - Office Manager
Derco Inc.
06.2014 - 01.2020
Master of Science - Business Administration
National University
Bachelor of Science - Business Administration
National University
Associate Degree - Economics
Southwestern College
Associate Degree - Math And Science
Southwestern College
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