Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Rodriguez

Honolulu,HI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

1
1
year of professional experience

Work History

Shift Lead

Rack Rooms Shoe Store
05.2023 - 02.2024
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Host/Server

Texas Tony's Rib House
03.2023 - 05.2023
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

North Nicholas School
Cape Coral, FL
11.2023

Skills

  • Operations Monitoring
  • Performance Improvement
  • Conflict Resolution
  • Regulatory Compliance
  • Rules Enforcement
  • Technical knowledge
  • Loss Prevention
  • Employee Training
  • Guest service
  • Problem-Solving
  • Team Supervision
  • POS System Operation
  • Daily workflows
  • Positive Attitude

Timeline

Shift Lead

Rack Rooms Shoe Store
05.2023 - 02.2024

Host/Server

Texas Tony's Rib House
03.2023 - 05.2023

High School Diploma -

North Nicholas School

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Ciara Rodriguez