Ciara Rodriguez
Bartow
Summary
Dynamic Technical Support Representative with a proven track record at Turbo Tax, excelling in technical troubleshooting and customer communication. Enhanced customer satisfaction through effective problem-solving and timely resolutions. Adept at managing high-pressure situations while delivering exceptional service, ensuring a seamless user experience and fostering loyalty.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Turbo Tax
03.2025 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
GEICO
03.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed and assisted customers with billing, payments, concerns and adjustments to auto policy.
Warehouse Worker
Amazon
12.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Shift Manager
Taco Bell Restaurant
04.2018 - 01.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Lake Region High School
Winter Haven, FL05-2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Issue troubleshooting
- Microsoft outlook
- Ticket management
- MS office proficiency
- Customer communication and empathy
- Organizational skills
- Problem-solving
Timeline
Technical Support Representative
Turbo Tax
03.2025 - Current
Customer Service Representative
GEICO
03.2021 - 12.2023
Warehouse Worker
Amazon
12.2020 - 05.2021
Shift Manager
Taco Bell Restaurant
04.2018 - 01.2020
High School Diploma -
Lake Region High School
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