Ciara Rose Martin
Wentzville,MO
Summary
Reliable, personable, and results-focused, known for team collaboration and adaptability to changing needs. Has developed skills in a creative and fast-paced environment and demonstrates strong ability to manage people, projects and processes to support organizational goals.
Seeking to transition into new field, leveraging transferable skills in retail management while offering a blend of strong communication and organizational skills, and an eagerness to learn and grow
Overview
16
16
years of professional experience
Work History
Visual Assistant
Madewell
St Louis, MO
04.2024 - Current
- Improved product visibility by strategically reorganizing shelving and display areas.
- Developed visually appealing merchandise displays, contributing to higher conversion rates.
- Provided assistance with routine store maintenance tasks such as cleaning and restocking as needed.
- Contributed to successful seasonal promotions by creating eye-catching window displays that attracted new customers.
- Assisted in inventory management, maintaining accurate stock levels and reducing losses.
- Conducted regular assessments of store appearance, identifying areas for improvement and implementing necessary changes.
- Maintained a clean, organized workspace while adhering to safety standards and regulations.
- Supported store staff through training on visual merchandising techniques and best practices.
- Proposed new ideas and concepts to enhance merchandise displays.
- Streamlined store layout for improved customer flow and increased sales potential.
- Stayed current on industry trends, incorporating innovative ideas into visual designs for a competitive edge.
Assistant Store Manager
TECOVAS
St. Louis, MO
09.2023 - 04.2024
- Displayed exceptional leadership, selling, and customer service skills through radical hospitality while implementing loss prevention tactics and acting as a brand ambassador reflective of Tecova’s brand values.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supported manager in recruiting and training talent while fostering a foundation of strong communication and teamwork through coaching, and conflict resolution to maintain top talent and develop the team.
- Uphold stock-to-sales processes, presentation standards, and product placement while maintaining an effective store structure and floor plan.
- Showed a proven independent, proactive, and results driven work ethic through strong sales skills and consistently meeting sales goals and strong KPI’s.
- Facilitated the learning and sharing of product knowledge and set clear objectives and expectations to ensure a consistent store experience and ensure excellent visual and operational standards.
Home Supervisor
Anthropologie
Carlsbad, CA & St. Louis, MO
04.2017 - 02.2019
- Maintained a laudable staff through coaching and mentoring sales associates and leading by example.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Preserved a smooth running store through initiating, coordinating, and enforcing operational procedures and policies.
- Demonstrated expertise of managerial responsibilities.
- Delivered superior customer experiences and built customer loyalty through creativity, attention to detail, and broad knowledge of current fashion trends.
- Successfully managed high volume sales and store transactions.
- Organized and created home goods and apparel floor displays for optimized customer visibility and inspiration
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
Co-Proprietor
Bookcase Basketcase
St. Charles, MO
05.2015 - 01.2017
- Managed buying, selling, and organization of books, antiques, collectibles, etc.
- And all dealings with consignors and customers.
- Applied in depth understanding of the fundamental fashion merchandising principles and techniques to home décor to create unique shop displays.
- Established strong bonds with regular customers to build customer base through book recommendations and discussions.
- Generated traffic through the use of social media and marketing materials.
- Organized special events to showcase local vendor products and create a buzz for the Frenchtown neighborhood shops.
Executive Recruiter
M.M. & Associates
St. Louis, MO
01.2014 - 05.2015
- Assisted clients in finding the highest quality professional talent through networking, media advertising and calling.
- Facilitated the interview and placement process as needed while offering advice to prospective applicants and existing clients.
- Built long lasting client relationships through professionalism, rapport, integrity, and confidentiality.
- Streamlined executive background check processes.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.
Key Holder
Y-3 Yohji Yamamoto X Adidas
Los Angeles, CA
09.2013 - 01.2014
- Used a strong ability to multi-task in order to prioritize assignments and meet the needs of the business.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted in the maintenance of merchandising standards to ensure the store was consistently replenished and maintained visually fashion forward displays.
- Acted as a role model to associate sales staff delivering consistent and exemplary service and exceeding sales goals.
- Used good communication to work within a team environment and created a fun, dynamic, fashion forward atmosphere for customers.
Floor Manager
AllSaints Spitalfields
Chicago, IL
03.2011 - 01.2014
- Used exemplary customer service to monitor any inquiries and complaints and serve customers as needed.
- Provided personalized shopping experiences to VIP clientele and maintained consistent contact with clients via email, text messages, and social media.
- Analyzed past and current sales figures to create daily plans for the sales staff to ensure that sales goals and targets were met.
- Managed and motivated sales team of 50+ to increase daily sales and ensure the store was running efficiently while keeping them up to date on current business performance.
- Initiated changes in merchandising, styling, and staff training to further improve the business.
- Assisted regional coordinators in organizing floor plans for display.
Key Holder
United Colors of Benetton
Chicago, IL
07.2009 - 03.2011
- Responsible for day-to-day store operations.
- Supervised and train part-time personnel.
- Assisted in establishing sales goals, sales tracking and reporting, inventory control, and employee payroll.
- Worked with visual team in merchandising, window displays, store presentation, and stocking.
- Ensured that customers receive outstanding service by providing a friendly environment.
- Maintained solid product knowledge and awareness of current trends and styles.
Marketing and Merchandising Intern
Diesel USA
New York, NY
10.2010 - 12.2010
- Provided Event Support.
- Managed Logistics of event supplies.
- Followed up with stores regarding in-store promotions.
- Helped create and implement creative floor plan designs and plan-o-grams for the showroom.
- Assisted marketing team in coming up with marketing tools and concepts.
- Enhanced product visibility by implementing strategic merchandising techniques and store layouts.
- Collaborated with cross-functional teams to develop effective marketing strategies, increasing brand recognition and customer engagement.
- Set up promotional events showcasing new products successfully stimulating interest among shoppers.
Education
Bachelor of Arts - Fashion Marketing and Management
Illinois Institute of Art
Chicago, IL09.2011
Skills
- Customer experience
- Staff training and development
- Store maintenance
- Customer service and engagement
- Retail operations
- Inventory control
- Merchandise planning
- POS Systems
- Floor maps
- Plan-o-grams
- Window displays
- Team motivation
Timeline
Visual Assistant
Madewell
04.2024 - Current
Assistant Store Manager
TECOVAS
09.2023 - 04.2024
Home Supervisor
Anthropologie
04.2017 - 02.2019
Co-Proprietor
Bookcase Basketcase
05.2015 - 01.2017
Executive Recruiter
M.M. & Associates
01.2014 - 05.2015
Key Holder
Y-3 Yohji Yamamoto X Adidas
09.2013 - 01.2014
Floor Manager
AllSaints Spitalfields
03.2011 - 01.2014
Marketing and Merchandising Intern
Diesel USA
10.2010 - 12.2010
Key Holder
United Colors of Benetton
07.2009 - 03.2011
Bachelor of Arts - Fashion Marketing and Management
Illinois Institute of Art