Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Rose Martin

Wentzville,MO

Summary

Reliable, personable, and results-focused, known for team collaboration and adaptability to changing needs. Has developed skills in a creative and fast-paced environment and demonstrates strong ability to manage people, projects and processes to support organizational goals.


Seeking to transition into new field, leveraging transferable skills in retail management while offering a blend of strong communication and organizational skills, and an eagerness to learn and grow


Overview

16
16
years of professional experience

Work History

Visual Assistant

Madewell
04.2024 - Current
  • Improved product visibility by strategically reorganizing shelving and display areas.
  • Developed visually appealing merchandise displays, contributing to higher conversion rates.
  • Provided assistance with routine store maintenance tasks such as cleaning and restocking as needed.
  • Contributed to successful seasonal promotions by creating eye-catching window displays that attracted new customers.
  • Assisted in inventory management, maintaining accurate stock levels and reducing losses.
  • Conducted regular assessments of store appearance, identifying areas for improvement and implementing necessary changes.
  • Maintained a clean, organized workspace while adhering to safety standards and regulations.
  • Supported store staff through training on visual merchandising techniques and best practices.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Streamlined store layout for improved customer flow and increased sales potential.
  • Stayed current on industry trends, incorporating innovative ideas into visual designs for a competitive edge.

Assistant Store Manager

TECOVAS
09.2023 - 04.2024
  • Displayed exceptional leadership, selling, and customer service skills through radical hospitality while implementing loss prevention tactics and acting as a brand ambassador reflective of Tecova’s brand values.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Supported manager in recruiting and training talent while fostering a foundation of strong communication and teamwork through coaching, and conflict resolution to maintain top talent and develop the team.
  • Uphold stock-to-sales processes, presentation standards, and product placement while maintaining an effective store structure and floor plan.
  • Showed a proven independent, proactive, and results driven work ethic through strong sales skills and consistently meeting sales goals and strong KPI’s.
  • Facilitated the learning and sharing of product knowledge and set clear objectives and expectations to ensure a consistent store experience and ensure excellent visual and operational standards.

Home Supervisor

Anthropologie
04.2017 - 02.2019
  • Maintained a laudable staff through coaching and mentoring sales associates and leading by example.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Preserved a smooth running store through initiating, coordinating, and enforcing operational procedures and policies.
  • Demonstrated expertise of managerial responsibilities.
  • Delivered superior customer experiences and built customer loyalty through creativity, attention to detail, and broad knowledge of current fashion trends.
  • Successfully managed high volume sales and store transactions.
  • Organized and created home goods and apparel floor displays for optimized customer visibility and inspiration
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.

Co-Proprietor

Bookcase Basketcase
05.2015 - 01.2017
  • Managed buying, selling, and organization of books, antiques, collectibles, etc.
  • And all dealings with consignors and customers.
  • Applied in depth understanding of the fundamental fashion merchandising principles and techniques to home décor to create unique shop displays.
  • Established strong bonds with regular customers to build customer base through book recommendations and discussions.
  • Generated traffic through the use of social media and marketing materials.
  • Organized special events to showcase local vendor products and create a buzz for the Frenchtown neighborhood shops.

Executive Recruiter

M.M. & Associates
01.2014 - 05.2015
  • Assisted clients in finding the highest quality professional talent through networking, media advertising and calling.
  • Facilitated the interview and placement process as needed while offering advice to prospective applicants and existing clients.
  • Built long lasting client relationships through professionalism, rapport, integrity, and confidentiality.
  • Streamlined executive background check processes.
  • Reviewed resumes and applications to screen candidates to fill job positions.
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.

Key Holder

Y-3 Yohji Yamamoto X Adidas
09.2013 - 01.2014
  • Used a strong ability to multi-task in order to prioritize assignments and meet the needs of the business.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted in the maintenance of merchandising standards to ensure the store was consistently replenished and maintained visually fashion forward displays.
  • Acted as a role model to associate sales staff delivering consistent and exemplary service and exceeding sales goals.
  • Used good communication to work within a team environment and created a fun, dynamic, fashion forward atmosphere for customers.

Floor Manager

AllSaints Spitalfields
03.2011 - 01.2014
  • Used exemplary customer service to monitor any inquiries and complaints and serve customers as needed.
  • Provided personalized shopping experiences to VIP clientele and maintained consistent contact with clients via email, text messages, and social media.
  • Analyzed past and current sales figures to create daily plans for the sales staff to ensure that sales goals and targets were met.
  • Managed and motivated sales team of 50+ to increase daily sales and ensure the store was running efficiently while keeping them up to date on current business performance.
  • Initiated changes in merchandising, styling, and staff training to further improve the business.
  • Assisted regional coordinators in organizing floor plans for display.

Key Holder

United Colors of Benetton
07.2009 - 03.2011
  • Responsible for day-to-day store operations.
  • Supervised and train part-time personnel.
  • Assisted in establishing sales goals, sales tracking and reporting, inventory control, and employee payroll.
  • Worked with visual team in merchandising, window displays, store presentation, and stocking.
  • Ensured that customers receive outstanding service by providing a friendly environment.
  • Maintained solid product knowledge and awareness of current trends and styles.

Marketing and Merchandising Intern

Diesel USA
10.2010 - 12.2010
  • Provided Event Support.
  • Managed Logistics of event supplies.
  • Followed up with stores regarding in-store promotions.
  • Helped create and implement creative floor plan designs and plan-o-grams for the showroom.
  • Assisted marketing team in coming up with marketing tools and concepts.
  • Enhanced product visibility by implementing strategic merchandising techniques and store layouts.
  • Collaborated with cross-functional teams to develop effective marketing strategies, increasing brand recognition and customer engagement.
  • Set up promotional events showcasing new products successfully stimulating interest among shoppers.

Education

Bachelor of Arts - Fashion Marketing and Management

Illinois Institute of Art
Chicago, IL
09.2011

Skills

  • Customer experience
  • Staff training and development
  • Store maintenance
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Merchandise planning
  • POS Systems
  • Floor maps
  • Plan-o-grams
  • Window displays
  • Team motivation

Timeline

Visual Assistant

Madewell
04.2024 - Current

Assistant Store Manager

TECOVAS
09.2023 - 04.2024

Home Supervisor

Anthropologie
04.2017 - 02.2019

Co-Proprietor

Bookcase Basketcase
05.2015 - 01.2017

Executive Recruiter

M.M. & Associates
01.2014 - 05.2015

Key Holder

Y-3 Yohji Yamamoto X Adidas
09.2013 - 01.2014

Floor Manager

AllSaints Spitalfields
03.2011 - 01.2014

Marketing and Merchandising Intern

Diesel USA
10.2010 - 12.2010

Key Holder

United Colors of Benetton
07.2009 - 03.2011

Bachelor of Arts - Fashion Marketing and Management

Illinois Institute of Art
Ciara Rose Martin