Ciara Shupp
Kailua-Kona,HI
Summary
Hardworking & passionate job seeker with strong organizational skills, eager to secure entry-level receptionist position. Ready to help achieve company goals.
Overview
8
8
years of professional experience
Work History
Reservation Agent & Customer Sales
Sea Quest Hawaii
07.2021 - Current
- Contributed to sales efforts by answering & returning all reservation phone calls, explaining our offered excursions, and completing bookings for guests.
- Generated reservations from start to finish for all interested guests.
- Monitored and executed all in person guest check ins prior to their excursion, provided guidelines prior to their boarding procedure and welcomed guests back after their trip.
- Contributed to boutique related sales, priced & sorted inventory, organized the storefront and maintained control of a Square cash system, among other storefront duties.
- Resolved various issues, complaints and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Handled billing information over phone.
Waitress
Four Seasons Hualalai
06.2019 - 06.2021
- Checked customers' IDs to verify age in compliance with age restrictions for consumption of alcoholic beverages.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Provided guest services to high profile clientele, at a laid back, private and confidential manner.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Boutique Sales Associate
Harley Davison
03.2019 - 06.2019
- Developed strong rapport with customers and colleagues, while maintaining a positive impression of business.
- Swept and mopped floor, wiped windows and fixtures, and straightened up inventory to support cleanliness and maintain an organized store.
- Listened to customer needs and desires to identify and recommend optimal products and apparel.
- Managed efficient cash register operations.
- Streamlined merchandise display for enhanced visual appeal and faster inventory turnover.
- Checked incoming orders and organized new stock.
Customer Service Representative
Chase Bank
02.2016 - 02.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Approved and terminated customer contracts upon request.
- Sought ways to improve processes and services provided.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Associates of Education
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Republic High School
Republic, MOSkills
- Phone Etiquette & Reservations
- Reservation software
- Payment Processing
- Accommodation Planning
- Reservation Confirmation
- Customer Engagement & Relationship Building
- Problem-Solving & Decision-Making
- Documentation
- Upselling & Cross Selling
Timeline
Reservation Agent & Customer Sales
Sea Quest Hawaii
07.2021 - Current
Waitress
Four Seasons Hualalai
06.2019 - 06.2021
Boutique Sales Associate
Harley Davison
03.2019 - 06.2019
Customer Service Representative
Chase Bank
02.2016 - 02.2019
No Degree - Associates of Education
Ozarks Technical Community College
High School Diploma -
Republic High School
Similar Profiles
Noa FrechetteNoa Frechette
Deck Hand for Snorkel Boat at Sea Quest HawaiiDeck Hand for Snorkel Boat at Sea Quest Hawaii
Lauren SullivanLauren Sullivan
Intern at Sea of Dreams HawaiiIntern at Sea of Dreams Hawaii
Tod BerryTod Berry
Marine Manager at Pasha Hawaii Dba Hawaii Stevedores Inc.Marine Manager at Pasha Hawaii Dba Hawaii Stevedores Inc.
John GilliesJohn Gillies
Floor Technician at Integrity Floor CleanersFloor Technician at Integrity Floor Cleaners
Michael NapeahiMichael Napeahi
Maintenance Assistant at Hope Services HawaiiMaintenance Assistant at Hope Services Hawaii