Ciara Sims

• Responded promptly to all incoming inquiries from clients regarding product information or support requests.
• Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
• Provided training and product support for other members of sales team.
• Support customers and proactively seek out ways to improve a variety of more complex financialproducts, services or select customer segments. Perform moderately complex research to resolve morecomplex customer problems including communicating with other departments to resolve customerissues.Receive direction from management and escalate non routine questions when answering inquiries orresolving issues and provide best in class customer service.Adhere to work guidelines, policies and regulations. Interact with management, peers and others withincustomer success group as well as external customers on products, services or customer segments.

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Contacted customers about potential service upgrades, new services and account changes.
• Collected deposits or payments and arranged for billing.

Work apart of a pilot. Responsible for professionally and enthusiastically answering incoming calls and

electronic requests from patients, family members, and other external parties to register new patients,

schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and

provide information on behalf of the practices.

Quality Assurance AnalystCheck