Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ciara Sipes

Kissimmee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Highly experienced in interacting with guests. Experienced and highly knowledgeable in the Walt Disney Company and The Walt Disney World Resort information with ability to help guests and other cast members to assist guests as well, with park and resort information as well as connections in various areas of the company to be able to find out answers and information linked in food and beverage, transportation, and resorts.

Overview

14
14
years of professional experience

Work History

Food and Beverage Cast Member and Trainer

The Walt Disney Company
10.2022 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to cast and guests.
  • Welcomed and supported new cast members by training them at the location in all roles and policies.
  • Skilled and familiar with the resorts and Disney World parks to give recommendations, directions, and guidance for guests.

Food and Beverage College Program Participant

The Walt Disney Company
02.2022 - 09.2023
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Worked effectively in fast-paced environments.

Cardiac Telemetry Technician

Willis Knighton Medical Center
12.2019 - 01.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Improved patient outcomes by accurately monitoring and interpreting cardiac telemetry data.
  • Enhanced patient safety through diligent observation of heart rate, rhythm, and blood pressure trends.a
  • Collaborated with healthcare teams to provide comprehensive care for cardiac patients.
  • Assisted in the diagnosis of cardiac conditions by conducting EKG tests and reporting findings to physicians.
  • Minimized risks associated with abnormal cardiac events by promptly notifying medical staff of concerning observations.
  • Educated patients on heart health and telemetry monitoring procedures, fostering trust and understanding.
  • Contributed to efficient hospital operations by assisting with admissions, discharges, and transfers of telemetry-monitored patients.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Target
06.2017 - 01.2019
  • Managed deposits for the entire store for end of day.
  • Managed and set up the cash for all registers in the store in each department.
  • Balancing the cash registers for the store daily, and verifying coupons used were valid.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-out processes for increased efficiency and guest convenience.
  • Assisted guests with returns, exchanges, order modifications, and creating registries , resolving any issues promptly and professionally.
  • Taking inventory,
  • Delegating tasks among coworkers and leading the team in special projects

Customer Service Representative

Snells Orthotic And Prosthetic
05.2014 - 01.2017
  • Streamlined appointment scheduling for increased efficiency and improved patient satisfaction.
  • Maintained accurate inventory records, ensuring timely ordering and availability of orthotic supplies.
  • Assisted patients with insurance claims, minimizing out-of-pocket expenses and maximizing coverage benefits.
  • Reduced appointment cancellations by proactively following up with patients regarding scheduled fittings and adjustments.
  • Implemented efficient documentation practices, resulting in reduced errors and increased productivity for the entire team.
  • Excelled in a fast-paced environment, managing multiple priorities while maintaining focus on delivering exceptional patient care.

Portrait Photographer

Self Employed
05.2012 - 01.2022
  • Enhanced client satisfaction by providing high-quality portrait photography services tailored to their specific needs.
  • Built a loyal customer base through effective marketing strategies and word-of-mouth referrals, resulting in repeat business.
  • Streamlined the editing process by utilizing advanced software tools for efficient post-production work.
  • Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
  • Provided on-location portrait photography services for special events such as weddings, corporate gatherings, and family portrait sessions
  • Diversified income streams by offering additional services such as photo retouching, print sales, and framing options.

Customer Service Representative

Barnes And Noble College
06.2010 - 12.2013
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Optimized store layout for increased foot traffic and easier navigation for customers.

Education

Associate Degree - General Studies

Northwestern State University of Louisiana
Natchitoches, LA
05.2021

Photography

Louisiana Tech University
Ruston, LA

High School Diploma -

West Ouachita High School
West Monroe, LA
05.2009

Skills

  • Strong Verbal Communication
  • Skilled in Adobe Photoshop
  • Strong knowledge about Disney World Resort and Parks
  • Multitasking Abilities
  • Cash Handling
  • Training and Mentoring
  • Effective problem-solving
  • Outstanding customer service
  • Attention to detail
  • Time management
  • Empathy and understanding
  • Accepts Direction and Coaching Graciously

Affiliations

Member of the Alpha Lambda Chapter of Phi Mu Fraternity


Member of the National Honor Society

Timeline

Food and Beverage Cast Member and Trainer

The Walt Disney Company
10.2022 - Current

Food and Beverage College Program Participant

The Walt Disney Company
02.2022 - 09.2023

Cardiac Telemetry Technician

Willis Knighton Medical Center
12.2019 - 01.2022

Customer Service Representative

Target
06.2017 - 01.2019

Customer Service Representative

Snells Orthotic And Prosthetic
05.2014 - 01.2017

Portrait Photographer

Self Employed
05.2012 - 01.2022

Customer Service Representative

Barnes And Noble College
06.2010 - 12.2013

Associate Degree - General Studies

Northwestern State University of Louisiana

Photography

Louisiana Tech University

High School Diploma -

West Ouachita High School

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Ciara Sipes