CIARA SMITH
Denver,CO
Summary
The value I display in the workplace is seen through how I communicate with guests and anyone else who comes through. I am extremely friendly and assuring to guests, I am hard working, on time, and always ready for the next challenge to come. I am responsible for my job and take ownership when something is done incorrectly. I am always willing to learn and adapt to new situations. I take pride in my work and work hard to ensure everything is done correctly and to the best of my ability.
Overview
3
3
years of professional experience
Work History
Club Lexus Host
Ball Arena, KSE
11.2022 - Current
- Helped Guests get to their seats and have the proper wristbands
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
Hostess
Chilis
10.2021 - 12.2021
- Moved and arranged tables, chairs and settings to accommodate guests wants and needs
- Managed Seating to optimize rotation stations
- Used table management system to serve customers and coordinate movement of guests
- Memorized and promoted menu items, speciality deals and drink options to maintain revenue
- Monitored dining area for availability, service, occupancy
- Kept customers informed and happy, seating them quickly and always resolving complaints to maintain satisfaction
Customer Care Representative
Topgolf, Centennial
04.2021 - 10.2021
- Sought out every opportunity to improve customer experiences to delight customers and build trust
- Kept detailed records covering customer requests and problems and implemented resolutions and relevant feedback to improve service
- Helped Clients with technical questions using excellent critical thinking skills and knowledge of the venue
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
Customer Care Representative
Raising Cane’s
06.2020 - 01.2021
- Responsible for taking great care of customers
- Getting food to customers e ciently, in a timely manner
- Taking care of grievences and problems with company or wait times
- Friendly
Education
High School Diploma -
Smoky Hill High School
Aurora, CO05.2022
Skills
- Complaint Handling
- Reservations management
- Calm Demeanor
- Friendly
- Strong Communication
- Guest Relations
- Works well with children
- Sanitation Guidelines
Timeline
Club Lexus Host
Ball Arena, KSE
11.2022 - Current
Hostess
Chilis
10.2021 - 12.2021
Customer Care Representative
Topgolf, Centennial
04.2021 - 10.2021
Customer Care Representative
Raising Cane’s
06.2020 - 01.2021
High School Diploma -
Smoky Hill High School
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